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Articles - Contact Centre Awards

Discover our range of materials on contact centre awards, highlighting excellence and innovation in customer service.

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North East Contact Centre Awards 2022 Celebrates the Best in the Business

Inhouse Contact Centre of the Year Ulster Bank

Northern Ireland’s Contact Centre Workers Celebrated

2022 Welsh Contact Centre Awards Support Team

Wales’ Contact Centre Workers Celebrated at Awards Ceremony

Helplines Partnership Announces Helpline Award Winners for 2018

UK National Contact Centre Awards 2018 – Winners Announced

Getting Customer Service Excellence Certification in the Private Sector

The Good Call Centre Awards Guide

Assembled A New Vision in WFM June 2025 box

Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Synthflow Ghosting Customers box

Latest Resources

White Paper: Why Customer Satisfaction Is Your Most Valuable Asset

White Paper: Why Customer Satisfaction Is Your Most Valuable Asset

White Paper: How To Drive Contact Centre Effectiveness and ROI

White Paper: How To Drive Contact Centre Effectiveness and ROI

Five9 CX Report 2025 Box

Upcoming Events

thumbnail advert promoting event NiCE Interactions 2025 International – London

NiCE Interactions 2025 International – London

thumbnail advert promoting event Webinar: Customer Feedback Tactics You Can’t Overlook

Webinar: Customer Feedback Tactics You Can’t Overlook

Sabio WFM eBook Changing World box

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How to Build a Customer Journey Framework

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How to Future-Proof Your WFM System for Long-Term ROI

CallMiner July 25 webinar box

Featured Articles

Thumbnail Welcome Calls: A Simple Way to Increase Customer Satisfaction

Welcome Calls: A Simple Way to Increase Customer Satisfaction

Thumbnail 15 Clarifying Questions For Customer Service

15 Clarifying Questions For Customer Service

Thumbnail When Is It OK to Hang-Up on a Customer?

When Is It OK to Hang-Up on a Customer?

Thumbnail How to Setup a Call Centre from Scratch – The Checklist

How to Setup a Call Centre from Scratch – The Checklist

Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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