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Articles - Contact Centre Awards

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North East Contact Centre Awards 2022 Celebrates the Best in the Business
Inhouse Contact Centre of the Year Ulster Bank
Northern Ireland’s Contact Centre Workers Celebrated
2022 Welsh Contact Centre Awards Support Team
Wales’ Contact Centre Workers Celebrated at Awards Ceremony
Helplines Partnership Announces Helpline Award Winners for 2018
UK National Contact Centre Awards 2018 – Winners Announced
Getting Customer Service Excellence Certification in the Private Sector
The Good Call Centre Awards Guide
 
Odigo CCMA Voice of CC Consumer research Box
Editor's Pick
Thumbnail 21 Customer Service Apology Statements – With Examples
21 Customer Service Apology Statements – With Examples
Thumbnail The Top CCaaS Vendors for 2023/2024
The Top CCaaS Vendors for 2023/2024
Thumbnail How to Calculate Attrition Rate – The Formula
How to Calculate Attrition Rate – The Formula
Thumbnail Workforce Management vs Workforce Optimization – What’s the Difference?
Workforce Management vs Workforce Optimization – What’s the Difference?
Latest Resources
White Paper: How Contact Centres Can Become Employers of Choice
White Paper: How Contact Centres Can Become Employers of Choice
Recorded Webinar: Simplifying and Automating the Contact Centre
Recorded Webinar: Simplifying and Automating the Contact Centre
Upcoming Events
thumbnail advert promoting event The UK National Contact Centre Conference
The UK National Contact Centre Conference
Tue 26 Sep 2023
thumbnail advert promoting event CX Masterclass – Webinar Series
CX Masterclass – Webinar Series
Thu 28 Sep 2023
Latest Insights
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Intraday Automation – Real-Time Workforce Management
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What’s Driving CX Trends in 2023?
Latest News
Thumbnail Case Study: SumUp Personalizes Quality and Improves CSAT
Case Study: SumUp Personalizes Quality and Improves CSAT
Thumbnail The Kerv and Genesys Partnership Goes From Strength to Strength
The Kerv and Genesys Partnership Goes From Strength to Strength
Popular Pages
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Top 50 Positive Words and Phrases – With Examples
Thumbnail The Top 50 Words to Describe Yourself on Your CV
The Top 50 Words to Describe Yourself on Your CV
Thumbnail Contact Centre Dashboard Excel Template
Contact Centre Dashboard Excel Template
Thumbnail What is the Phonetic Alphabet?
What is the Phonetic Alphabet?
 
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