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Articles - Contact Centre Awards
North East Contact Centre Awards 2022 Celebrates the Best in the Business
Northern Ireland’s Contact Centre Workers Celebrated
Wales’ Contact Centre Workers Celebrated at Awards Ceremony
Helplines Partnership Announces Helpline Award Winners for 2018
UK National Contact Centre Awards 2018 – Winners Announced
Getting Customer Service Excellence Certification in the Private Sector
The Good Call Centre Awards Guide
Editor's Pick
21 Customer Service Apology Statements – With Examples
The Top CCaaS Vendors for 2023/2024
How to Calculate Attrition Rate – The Formula
Workforce Management vs Workforce Optimization – What’s the Difference?
Latest Resources
White Paper: How Contact Centres Can Become Employers of Choice
Recorded Webinar: Simplifying and Automating the Contact Centre
Upcoming Events
The UK National Contact Centre Conference
Tue 26 Sep 2023
CX Masterclass – Webinar Series
Thu 28 Sep 2023
Latest Insights
Intraday Automation – Real-Time Workforce Management
What’s Driving CX Trends in 2023?
Latest News
Case Study: SumUp Personalizes Quality and Improves CSAT
The Kerv and Genesys Partnership Goes From Strength to Strength
Popular Pages
Top 50 Positive Words and Phrases – With Examples
The Top 50 Words to Describe Yourself on Your CV
Contact Centre Dashboard Excel Template
What is the Phonetic Alphabet?
