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Articles - Contact Centre Awards

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North East Contact Centre Awards 2022 Celebrates the Best in the Business
Inhouse Contact Centre of the Year Ulster Bank
312
Northern Ireland’s Contact Centre Workers Celebrated
2022 Welsh Contact Centre Awards Support Team
84
Wales’ Contact Centre Workers Celebrated at Awards Ceremony
357
Helplines Partnership Announces Helpline Award Winners for 2018
1,098
UK National Contact Centre Awards 2018 – Winners Announced
9,369
Getting Customer Service Excellence Certification in the Private Sector
13,849
The Good Call Centre Awards Guide
 
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Editor's Pick
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Using Scheduling Playbooks to Manage Spikes in Service Demand
Thumbnail 6 Contact Centre Initiatives You Can’t Ignore
6 Contact Centre Initiatives You Can’t Ignore
Thumbnail How to Combat Quiet Quitting in the Call Centre
How to Combat Quiet Quitting in the Call Centre
Thumbnail 23 Things Every Contact Centre Manager Needs to STOP Doing in 2023
23 Things Every Contact Centre Manager Needs to STOP Doing in 2023
Latest Resources
eBook: Six Ways to Improve CX Using AI in Your Contact Centre
eBook: Six Ways to Improve CX Using AI in Your Contact Centre
eBook: Collaborative Intelligence in the Contact Center
eBook: Collaborative Intelligence in the Contact Center
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Disrupt 2023
Tue 07 Feb 2023
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Demo: Strategies for Boosting Sales and Service Team Productivity
Tue 07 Feb 2023
Latest Insights
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How Technology Can Enhance Customer Communication and Engagement
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How Does Engagement Technology Improve Patient Experience?
Latest News
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New Survey Finds Consumers Give Chatbots a Failing Grade in CX
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Five9 Grows CINP Network
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