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Articles - Customer Psychology

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6 Customer Engagement Strategies That Are Backed Up by Behavioural Science
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Creating Memorable Customer Experiences With Emotional Intelligence
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7 Steps to Evoke the Emotions You Want From Your Customers
Customer Psychology: The Key to Better Contact Centre Conversations
Are Behavioral Science, Customer Centricity and Customer Experience Compatible?
 
Diabolocom Powerful Platform Blue box
Editor's Pick
Thumbnail 21 Customer Service Apology Statements – With Examples
21 Customer Service Apology Statements – With Examples
Thumbnail The Top CCaaS Vendors for 2023/2024
The Top CCaaS Vendors for 2023/2024
Thumbnail How to Calculate Attrition Rate – The Formula
How to Calculate Attrition Rate – The Formula
Thumbnail Workforce Management vs Workforce Optimization – What’s the Difference?
Workforce Management vs Workforce Optimization – What’s the Difference?
Latest Resources
White Paper: How Contact Centres Can Become Employers of Choice
White Paper: How Contact Centres Can Become Employers of Choice
Recorded Webinar: Simplifying and Automating the Contact Centre
Recorded Webinar: Simplifying and Automating the Contact Centre
Upcoming Events
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The UK National Contact Centre Conference
Tue 26 Sep 2023
thumbnail advert promoting event CX Masterclass – Webinar Series
CX Masterclass – Webinar Series
Thu 28 Sep 2023
Latest Insights
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Intraday Automation – Real-Time Workforce Management
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What’s Driving CX Trends in 2023?
Latest News
Thumbnail Case Study: SumUp Personalizes Quality and Improves CSAT
Case Study: SumUp Personalizes Quality and Improves CSAT
Thumbnail The Kerv and Genesys Partnership Goes From Strength to Strength
The Kerv and Genesys Partnership Goes From Strength to Strength
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Top 50 Positive Words and Phrases – With Examples
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The Top 50 Words to Describe Yourself on Your CV
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Contact Centre Dashboard Excel Template
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