Articles - Editor’s Picks

A hand-picked selection of some of the best and most recent content Call Centre Helper has published.

What is the Difference Between a Bot and a Chatbot?
What Is the Difference Between a Bot and a ChatBot?
A Guide to Improving Mental Health In the Contact Centre
Illustration of people and their information
21 Steps to a More Personalized Customer Experience
What are the Best Security Questions for Call Centres?
Frustrated person on pink background
How to Deal With Frustrated Customers – And Make Them Happy
A photo of female Asian supervisor training work with telemarketing customer service agent team in call centre
How to Coach Empathy in the Contact Centre – With Three Training Exercises
Maximum Occupancy the Most Common Resource Planning Mistake
Maximum Occupancy – The Most Common Resource Planning Mistake
Super hero shrugging and happy about it
The Power of “I Don’t Know”
Technology Explained What is a Chatbot
What Is a Chatbot?
A photo of a stress-free employee relaxing
Employee Well-Being: How to Reduce Contact Centre Stress
Illustration of funnel question concept
How to Use Funnel Questions – With Examples
Contact Centre Dashboard Excel Template
logic reason proof text quote on wooden signpost outdoors
How to Create the Case for Performance Change
10 Experts Share Their Favourite Advice on... Call Centre Coaching
Call Centre Coaching – 10 Experts Share Their Favourite Advice
Customer experience concept. Five stars and color figures.
The Five Cs of Customer Service
Train Team Leaders Well
What I've Learned Featured Image
What I’ve Learned From Running a Contact Centre – Know Your Stats
Versus screen. Fight backgrounds against each other, Yellow vs red.
Contact Centre Benchmarking vs. Balanced Scorecard: Which Is Best?
15 Quick Ways to Make Your Contact Centre Greener
capacity planning concept
20 Tips to Help Improve Your Capacity Planning
Call Centre Pain Points
What Are the Main Call Centre Pain Points, and How Can They Be Solved?
A photo of a human pyramid
4 Team-Building Games for the Contact Centre
Keep agents attention during team meetings and training sessions
12 Ideas to Keep Agents Engaged During Meetings and Training Sessions
blue tac sheep
Seven Simple Ideas to Bring Some Fun to Your Workplace