Articles - Emily Simmons
Emily is Head of Learner Engagement at Boost, supporting contact centres to build confident, customer-obsessed teams through meaningful and transformational learning. With over 19 years in the industry, she combines practical experience with a genuine passion for helping people be brilliant at what they do.
Having worked across frontline, specialist and leadership roles, Emily brings a broad perspective shaped by real-world experience. She’s energised by how people learn, how mindset shifts happen, and how strong learning cultures can drive lasting change across contact centres.
