Articles - Kim Ellis

Kim Ellis, the founder of Go Ginger Learning Solutions, is a blended learning specialist from Yorkshire, specialising in customer service and contact centre training. She crafts bespoke learning programmes, adapting to each business’s unique needs.

With extensive experience in sectors like insurance, healthcare, and education, Kim’s approach to training is engaging and tailored. Her services range from digital and blended learning to face-to-face training.

Beyond her professional role, Kim actively contributes to the learning community as a board member of the Learning Network.

Connect with Kim on LinkedIn

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The Truth About Body Language on the Phone
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21 Amazing Habits to Foster in Your Frontline Agents
The Right Contact Centre Opening Hours with two clocks with a question mark and lightbulb
Finding the Ideal Opening Hours for Your Contact Centre
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How to Turn a Bad Agent Into a Good Agent
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Expert Strategies to Improve Customer Happiness
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15 Surprises for Boosting Agent Morale
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29 Ways to Transform Your Call Centre Staff Surveys
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Bottom Quartile Management – How to Boost Your Lowest Performers
The Top 20 Webinars
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25 Ways to Proactively Spot Your Customers’ Pain Points
Bored and unmotivated worker
35 Surefire Ways to Demotivate Your Best Agents
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What Is Customer Rapport? And 15 Ways to Build It
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Interactive Training Sheet – Building Rapport
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12 Inspiring Tactics for Sharing the Call Centre With the Wider Company
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How to Keep on Top of Training in a Short-Staffed Contact Centre
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The 10 Pillars of EX (Employee Experience)
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How to Identify and Manage Toxic Employees
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UK Phonetic Alphabet – Free Download
10 Experts Share Their Favourite Advice on... Call Centre Coaching
Call Centre Coaching – 10 Experts Share Their Favourite Advice
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Recorded Webinar: 10 Ways to Improve Employee Engagement
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How to Improve Call Control Skills
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Recorded Webinar: Contact Centre Coaching and Training Exercises
Kim Ellis
Podcast – The Essential Customer Service Skills and How to Develop Them
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Recorded Webinar: 7 Key Ways to Lower Average Handling Time