Articles - Kim Ellis

Kim Ellis, the founder of Go Ginger Learning Solutions, is a blended learning specialist from Yorkshire, specialising in customer service and contact centre training. She crafts bespoke learning programmes, adapting to each business’s unique needs.

With extensive experience in sectors like insurance, healthcare, and education, Kim’s approach to training is engaging and tailored. Her services range from digital and blended learning to face-to-face training.

Beyond her professional role, Kim actively contributes to the learning community as a board member of the Learning Network.

Connect with Kim on LinkedIn

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12 Inspiring Tactics for Sharing the Call Centre With the Wider Company
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How to Keep on Top of Training in a Short-Staffed Contact Centre
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Recorded Webinar: 10 Ways to Improve Employee Engagement
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How to Improve Call Control Skills
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Recorded Webinar: Contact Centre Coaching and Training Exercises
Kim Ellis
Podcast – The Essential Customer Service Skills and How to Develop Them
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Recorded Webinar: 7 Key Ways to Lower Average Handling Time
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The Top Stories of 2019
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