Articles - Kim Ellis

Kim Ellis, the founder of Go Ginger Learning Solutions, is a blended learning specialist from Yorkshire, specialising in customer service and contact centre training. She crafts bespoke learning programmes, adapting to each business’s unique needs.

With extensive experience in sectors like insurance, healthcare, and education, Kim’s approach to training is engaging and tailored. Her services range from digital and blended learning to face-to-face training.

Beyond her professional role, Kim actively contributes to the learning community as a board member of the Learning Network.

Connect with Kim on LinkedIn

Kim Ellis How to Use the Sandwich Technique
Video: How to Use the Sandwich Technique for Customer Service
Question marks - customer service questions
The Top 10 Customer Service Questions
A headshot of a customer service representative furstrated
The Secret to Dealing With Awkward Customers
Illustration of a person smiling and holding hand like a phone
The Truth About Body Language on the Phone
Person laughing and feeling happy while working at a call centre
21 Amazing Habits to Foster in Your Frontline Agents
The Right Contact Centre Opening Hours with two clocks with a question mark and lightbulb
Finding the Ideal Opening Hours for Your Contact Centre
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How to Turn a Bad Agent Into a Good Agent
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Expert Strategies to Improve Customer Happiness
Boosting Agent Morale written on colourful notepad
15 Surprises for Boosting Agent Morale
Staff surveys concept with people sitting on row of chairs holding speech bubbles
29 Ways to Transform Your Call Centre Staff Surveys
Boost employee performance concept with person sat on an illustrated rocket
Bottom Quartile Management – How to Boost Your Lowest Performers
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The Top 20 Webinars
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25 Ways to Proactively Spot Your Customers’ Pain Points
Bored and unmotivated worker
35 Surefire Ways to Demotivate Your Best Agents
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Interactive Training Sheet – Building Rapport
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12 Inspiring Tactics for Sharing the Call Centre With the Wider Company
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How to Keep on Top of Training in a Short-Staffed Contact Centre
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The 10 Pillars of EX (Employee Experience)
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How to Identify and Manage Toxic Employees
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UK Phonetic Alphabet – Free Download
10 Experts Share Their Favourite Advice on... Call Centre Coaching
Video: Call Centre Coaching – 10 Experts Share Their Favourite Advice
10 ways to improve employee engagement featured image
Recorded Webinar: 10 Ways to Improve Employee Engagement
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Techniques to Improve Call Control Skills
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10 Feedback Examples to Improve Contact Centre Performance