Articles - Kim Ellis

Kim Ellis, the founder of Go Ginger Learning Solutions, is a blended learning specialist from Yorkshire, specialising in customer service and contact centre training. She crafts bespoke learning programmes, adapting to each business’s unique needs.

With extensive experience in sectors like insurance, healthcare, and education, Kim’s approach to training is engaging and tailored. Her services range from digital and blended learning to face-to-face training.

Beyond her professional role, Kim actively contributes to the learning community as a board member of the Learning Network.

Connect with Kim on LinkedIn

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UK Phonetic Alphabet – Free Download
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10 Feedback Examples to Improve Contact Centre Performance
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How to Prepare Agents for Their First Leadership Role
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How to Protect Your Agents From Customer Abuse
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Techniques to Improve Call Control Skills
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The Truth About Body Language on the Phone
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Bottom Quartile Management – How to Boost Your Lowest Performers
Contact Centre Coaching Models: Which Is Best for Your Coaching Sessions?
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Recorded Webinar: Contact Centre Coaching and Training Exercises
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Our Top Consultant Contributors of 2024
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21 Amazing Habits to Foster in Your Frontline Agents
Callminer webinar: How real time coaching improves agent effectiveness
Recorded Webinar: How Real-Time Coaching Improves Agent Effectiveness
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Train New Agents in Just 30 Days
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The Top 10 Most Important Customer Service Skills
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The 10 Pillars of EX (Employee Experience)
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Expert Strategies to Improve Customer Happiness
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How to Improve Your Agents’ Critical Thinking Skills
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Our Top Stories of 2024
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How to Keep on Top of Training in a Short-Staffed Contact Centre
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35 Surefire Ways to Demotivate Your Best Agents
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15 Surprises for Boosting Agent Morale
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Get Your Hybrid Strategy Working Again
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Interactive Training Sheet – Building Rapport
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The Top 20 Webinars