Articles - Kim Ellis

Kim Ellis, the founder of Go Ginger Learning Solutions, is a blended learning specialist from Yorkshire, specialising in customer service and contact centre training. She crafts bespoke learning programmes, adapting to each business’s unique needs.

With extensive experience in sectors like insurance, healthcare, and education, Kim’s approach to training is engaging and tailored. Her services range from digital and blended learning to face-to-face training.

Beyond her professional role, Kim actively contributes to the learning community as a board member of the Learning Network.

Connect with Kim on LinkedIn

rapport on chalkboard
What Is Customer Rapport? And 15 Ways to Build It
Thumbs down to thumbs up with words turnaround a bad agent
How to Turn a Bad Agent Into a Good Agent
A picture of a person doing archery
How to Improve Call Control Skills
Person laughing and feeling happy while working at a call centre
21 Amazing Habits to Foster in Your Frontline Agents
Stationery, chalkboard and UK flag on color background with words
UK Phonetic Alphabet – Free Download
Boost employee performance concept with person sat on an illustrated rocket
Bottom Quartile Management – How to Boost Your Lowest Performers
Illustration of a person smiling and holding hand like a phone
The Truth About Body Language on the Phone
The Right Contact Centre Opening Hours with two clocks with a question mark and lightbulb
Finding the Ideal Opening Hours for Your Contact Centre
Portrait of call center worker accompanied by her team.
The Top 10 Most Important Customer Service Skills
Training concept with the words training skill and develop on paper being worked on by group
How to Keep on Top of Training in a Short-Staffed Contact Centre
Contact Centre Coaching Models: Which Is Best for Your Coaching Sessions?
Happiness and strategy concept with happy person playing chess
Expert Strategies to Improve Customer Happiness
Customer icons and arrows overlayed over a person - spotting points with customer concept
25 Ways to Proactively Spot Your Customers’ Pain Points
Red apples with toxic label on one
How to Identify and Manage Toxic Employees
Rapport written on dartboard
Interactive Training Sheet – Building Rapport
cch coaching webinar
Recorded Webinar: Contact Centre Coaching and Training Exercises
Callminer webinar: How real time coaching improves agent effectiveness
Recorded Webinar: How Real-Time Coaching Improves Agent Effectiveness
Pillars in the clouds
The 10 Pillars of EX (Employee Experience)
10 Experts Share Their Favourite Advice on... Call Centre Coaching
Call Centre Coaching – 10 Experts Share Their Favourite Advice
Staff surveys concept with people sitting on row of chairs holding speech bubbles
29 Ways to Transform Your Call Centre Staff Surveys
Kim Ellis
Podcast – The Essential Customer Service Skills and How to Develop Them
Bored and unmotivated worker
35 Surefire Ways to Demotivate Your Best Agents
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12 Inspiring Tactics for Sharing the Call Centre With the Wider Company
Boosting Agent Morale written on colourful notepad
15 Surprises for Boosting Agent Morale