The Leading Contact Centre Magazine

Home
Webinars
Forum
- Answers
- Industry Insights
Tips
- Jonty's Tips
- Hints & tips
- Life
  - Humour
  - Games
  - Jargon
Strategy
- Polls
Management
- Life
- Tips
- Skills
- Motivation
- Customer Experience
- Empathy
Technology
- White Papers
- Product Demos
- Directory
- Guides
- Definitions
- Outbound Dialing
- Call Recording
- WFM
- IVR
- Jargon
- Erlang Calculator
Tools
Erlang
News
White Papers
Events
Advertise

Articles about Local Government

Spotlight on… Local Council Contact Centres

2,526

Read more...

Voci ASR whitepaper ad

Online

Erlang Calculator

Download

Erlang C Calculator Excel Including Shrinkage

Download

Free Call Monitoring and Coaching Form

Download

Monthly Forecasting Excel Spreadsheet Template

Online

Multi-Channel Contact Centre Calculator Tool – Phone Email Chat

Upcoming Webinars

Webinar

Webinar: What Does a Super-Agent Look Like?

Register Now

Webinar

Webinar: The Top 10 Employee Engagement Ideas

Register Now

Latest From the Forum

Annie Barrett | 1 day ago

Mask Use In Contact Centres

Tahmid Rahman | 2 days ago

16 to 24 years olds and employment prospects

Lisette Buhrs | 4 days ago

Opening hours vs opening hours telephone

lloyd martin | 5 days ago

Resource requirement Calculation on Chat

Directory

View our full directory

Popular Pages

The Top 25 Words to Describe Yourself on Your CV

Top 25 Positive Words, Phrases and Empathy Statements

18 Empathy Statements That Help Improve Customer-Agent Rapport

The Best Customer Service Greeting Phrases – with Examples

The Right Words and Phrases to Say to an Angry Customer

Ask a Question
& Find an Answer

Get answers from the Call Centre Helper community on your most difficult challenges

Ask Your Question

Editors Pick

32 Contact Centre KPIs That You Need to Track (And Why!)

How to Achieve Excellent Customer Service Through Coaching

Customer Service Feedback: How to Perfect Your Strategy

27 Positive Statements to Use In Difficult Situations

Latest Resources

Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service? (2020 Edition)

Whitepaper: The Innovator’s Guide to the Digital-first Contact Centre

Latest Insights

Increase Contact Centre Agent Engagement With Gamification

Top 3 Call Centre Insights to Track

Upcoming Events

Jul

16

AIG – webinar

Read More

Jul

21

Why CLOUD can help you achieve your business objectives – webinar

Read More

SITA Improves Customer Experience for Air Passengers With Genesys

Sabio Group Acquires Coverage Group in France

Main Site Links

Tips
News
Forum
Directory
Erlang Calculator

Newsletter

Get all the latest news straight to your inbox

Click here to sign up to our newsletter.

Latest Resources

Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service? (2020 Edition)
Whitepaper: The Innovator’s Guide to the Digital-first Contact Centre

© Call Centre Helper 2020 | Terms | Cookies | Privacy | Contact | Advertise

Back to top