The Leading Contact Centre Magazine

Home
Webinars
Forum
- Answers
- Industry Insights
Tips
- Jonty's Tips
- Hints & tips
- Life
  - Humour
  - Games
  - Jargon
Strategy
- Polls
Management
- Life
- Tips
- Skills
- Motivation
- Customer Experience
- Empathy
Technology
- White Papers
- Product Demos
- Directory
- Guides
- Definitions
- Outbound Dialing
- Call Recording
- WFM
- IVR
- Jargon
- Erlang Calculator
Tools
Erlang
News
White Papers
Events
Advertise

Articles about Local Government

Spotlight on… Local Council Contact Centres

2,170

Read more...

Foehn cloud cc ads

Online

Erlang Calculator

Download

Erlang C Calculator Excel Including Shrinkage

Download

Free Call Monitoring and Coaching Form

Download

Monthly Forecasting Excel Spreadsheet Template

Online

Multi-Channel Contact Centre Calculator Tool – Phone Email Chat

Upcoming Webinars

Webinar

Webinar: The Best Ways to Schedule Contact Centre Advisors

Register Now

Webinar

Webinar: 5 Tips to Improve Call Centre Performance

Register Now

Latest From the Forum

Jonty Pearce | 5 hours ago

Capping Erlangs

Jonty Pearce | 5 hours ago

Erlang Calculator 10 Hours

Mark Agius | 4 days ago

Erlang Calculator 10 Hours

Stephen Dobson | 4 days ago

Physhing awareness and general security aware...

Directory

View our full directory

Popular Pages

The Top 25 Words to Describe Yourself on Your CV

Top 25 Positive Words, Phrases and Empathy Statements

18 Empathy Statements That Help Improve Customer-Agent Rapport

The Right Words and Phrases to Say to an Angry Customer

The Best Customer Service Greeting Phrases – with Examples

Ask a Question
& Find an Answer

Get answers from the Call Centre Helper community on your most difficult challenges

Ask Your Question

Editors Pick

Listen to Series One of The Contact Centre Podcast In Full

How to Handle Contacts From Challenging Customers

Resource Planning: What You Need to Know

What Are the Contact Centre Service Level Standards?

TalkDesk Ovum report 2 ad

Latest Resources

Customer Experience Maturity Model - Assessment Toolkit

White Paper: How Network Monitoring Is Keeping You In The Dark

eGain Agent Experience WP advert

Latest Insights

Improve Customer Experience with Emotional Intelligence

When Policies Don’t Work: How One Advisor Saved the Day

Odigo general ad

Upcoming Events

Sep

19

Get Connected 2019

Read More

Sep

19

Personal Connections Elevated With Analytics

Read More

Connect Managed Unified Communications ebook ad

Workforce Management Conference Returns

How the Contact Centre Industry has Changed over the Past Five Years

NICE Employee Engagement Initiatives Brochure ad

Latest Resources

Customer Experience Maturity Model - Assessment Toolkit

White Paper: How Network Monitoring Is Keeping You In The Dark

Zoom interaction adverts

Workforce Management Conference Returns

How the Contact Centre Industry has Changed over the Past Five Years

Rostrvm demo 2019 ads

Business Systems RPA Ad

Main Site Links

Tips
News
Forum
Directory
Erlang Calculator

Newsletter

Get all the latest news straight to your inbox

Click here to sign up to our newsletter.

Latest Resources

Customer Experience Maturity Model - Assessment Toolkit
White Paper: How Network Monitoring Is Keeping You In The Dark

© Call Centre Helper 2019 | Terms | Cookies | Privacy | Contact | Advertise

Back to top