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Spotlight on… Local Council Contact Centres

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Who is using 8x8 or Puzzel with full Microsof...

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How does your CC manage IT issues when you ha...

Melissa Philp | 3 days ago

Homeworking Compensation

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Popular Pages

The Top 25 Words to Describe Yourself on Your CV

Top 25 Positive Words, Phrases and Empathy Statements

The Top 100 Excellent Customer Service Quotes

18 Empathy Statements That Help Improve Customer-Agent Rapport

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

Editors Pick

Dealing With COVID-Fatigue in the Contact Centre

50 Quick Ideas to Improve Contact Centre Performance

30 Contact Centre Predictions for 2021

15 Great Ideas to Make Remote Working Fun

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Monthly Forecasting Excel Spreadsheet Template

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Multi-Channel Contact Centre Calculator Tool – Phone Email Chat

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Overcoming 2021 Contact Centre Challenges In 7 Steps

Don’t Let Half Cloud Be a Half Measure

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Harnessing AI & Automation for Seamless Customer Journeys – Webinar

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Customer Contact Week at Home

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Sabio Partners With the CCMA

Spearline Share Their Latest Podcast Episode

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Whitepaper: Enhancing Agent Engagement
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