Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Local Government
RECENT
POPULAR
Case Study: North Devon Council Reduces Abandonment Rates With Zoom
Case Study: Dudley Council Transform Rental Management With MaxContact
Case Study: Sutton Council Delivers on Their Promise of Effortless CX
Case Study: Royal Borough of Kingston Council Revolutionizes Citizen Experience
Case Study: Ceredigion County Council
Case Study: Nottingham City Council Drive Efficiency and Channel Shift
Case Study: Fingal County Council Improves Customer Care
Case Study: Thanet District Council Provide Better Service
Case Study: Mayo County Council Increase Agent Efficiency
Liverpool City Council Kickstarts Digital Transformation
Council Moves Entire Contact Centre to the Cloud for Remote Working
Spotlight on… Local Council Contact Centres
Editor's Pick
Attract Gen Z Into Your Contact Centre
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Latest Resources
eBook: The Key to Optimizing CX with AI
eBook: How to Build Customer Trust in the Age of AI
Upcoming Events
The Power of AI in Customer Experience in 2025 and Beyond – Webinar
2025 Predictions for Contact Center QA & AI – Webinar
Latest Blogs
The Transformation of Airline Customer Experience: The Rise of AI
Cost Efficiency in Public Services: The Role of CCaaS in Budget Optimisation
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service