Michael McKinlay - Call Centre Helper

Connect with Michael on LinkedIn "> Michael McKinlay - Call Centre Helper

Michael McKinlay

Michael McKinlay, CEO at Sytel

Connect with Michael on LinkedIn

Recent Articles Most Viewed Articles

What to Look for When Buying an ACD System

What to Look for When Buying an ACD System

Why Should Contact Centres Invest in Artificial Intelligence?

Why Should Contact Centres Invest in Artificial…

14 Contact Centre Challenges With Expert Solutions

14 Contact Centre Challenges With Expert Solutions

21 Smart Ways to Improve Webchat

21 Smart Ways to Improve Webchat

The Hidden Gems of Call Routing Software

The Hidden Gems of Call Routing Software

Should answer machine detection (AMD) be turned on or off?

Should answer machine detection (AMD) be turned on or off?

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success