Michael McKinlay - Call Centre Helper

Connect with Michael on LinkedIn "> Michael McKinlay - Call Centre Helper

Michael McKinlay

Michael McKinlay, CEO at Sytel

Connect with Michael on LinkedIn

Recent Articles Most Viewed Articles

What to Look for When Buying an ACD System

What to Look for When Buying an ACD System

Why Should Contact Centres Invest in Artificial Intelligence?

Why Should Contact Centres Invest in Artificial…

14 Contact Centre Challenges With Expert Solutions

14 Contact Centre Challenges With Expert Solutions

21 Smart Ways to Improve Webchat

21 Smart Ways to Improve Webchat

The Hidden Gems of Call Routing Software

The Hidden Gems of Call Routing Software

Should answer machine detection (AMD) be turned on or off?

Should answer machine detection (AMD) be turned on or off?

Tactics to Manage QA Well During Seasonal Peaks

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: Capacity Planning for Contact Centre BPOs

eBook: EU Data Sovereignty for the Contact Centre

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

‘Deflected’ Does Not Mean ‘Resolved’

How to Turn Training into Lasting Competence

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?