Neil Draycott - Call Centre Helper

Connect with Neil on LinkedIn "> Neil Draycott - Call Centre Helper

Neil Draycott

Neil Draycott, Head Of Solutions & Architecture CX, Business Systems

Connect with Neil on LinkedIn

Recent Articles Most Viewed Articles

The Biggest Problems Facing Contact Centres Today

The Biggest Problems Facing Contact Centres Today

20 Demand Planning Techniques for Your Call Centre

20 Demand Planning Techniques for Your Call Centre

16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents

16 New-Age Ideas for Inspiring a Young Workforce of…

Dealing With COVID-Fatigue in the Contact Centre

Dealing With COVID-Fatigue in the Contact Centre

17 New Ways to Improve Schedule Adherence in the Contact Centre

17 New Ways to Improve Schedule Adherence in the Contact…

14 Best Practices for Maximizing Your Service Level

14 Best Practices for Maximizing Your Service Level

Remote Staff Engagement: 9 Strategies to Make Your Team Smile

Remote Staff Engagement: 9 Strategies to Make Your Team…

What to Look for in WFM Software

What to Look for in WFM Software

29 Mistakes That Your Contact Centre Might Be Making

29 Mistakes That Your Contact Centre Might Be Making

Which KPIs Do I Need for Contact Centre WFM?

Which KPIs Do I Need for Contact Centre WFM?

How Can I Improve the Productivity of Gen Z and Millennial Advisors?

How Can I Improve the Productivity of Gen Z and…

13 Things Every Contact Centre Advisor Needs to Know

13 Things Every Contact Centre Advisor Needs to Know

17 Top Tips for Multichannel Customer Service

17 Top Tips for Multichannel Customer Service

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success