Neil Draycott - Call Centre Helper

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Neil Draycott

Neil Draycott, Head Of Solutions & Architecture CX, Business Systems

Connect with Neil on LinkedIn

Recent Articles Most Viewed Articles

The Biggest Problems Facing Contact Centres Today

The Biggest Problems Facing Contact Centres Today

20 Demand Planning Techniques for Your Call Centre

20 Demand Planning Techniques for Your Call Centre

16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents

16 New-Age Ideas for Inspiring a Young Workforce of…

Dealing With COVID-Fatigue in the Contact Centre

Dealing With COVID-Fatigue in the Contact Centre

17 New Ways to Improve Schedule Adherence in the Contact Centre

17 New Ways to Improve Schedule Adherence in the Contact…

14 Best Practices for Maximizing Your Service Level

14 Best Practices for Maximizing Your Service Level

Remote Staff Engagement: 9 Strategies to Make Your Team Smile

Remote Staff Engagement: 9 Strategies to Make Your Team…

What to Look for in WFM Software

What to Look for in WFM Software

29 Mistakes That Your Contact Centre Might Be Making

29 Mistakes That Your Contact Centre Might Be Making

Which KPIs Do I Need for Contact Centre WFM?

Which KPIs Do I Need for Contact Centre WFM?

How Can I Improve the Productivity of Gen Z and Millennial Advisors?

How Can I Improve the Productivity of Gen Z and…

13 Things Every Contact Centre Advisor Needs to Know

13 Things Every Contact Centre Advisor Needs to Know

17 Top Tips for Multichannel Customer Service

17 Top Tips for Multichannel Customer Service

13 CXA Mistakes Every Contact Centre Leader Should Avoid

Are You Doing Enough to Help New Starters Settle In?

How to Communicate Your QA Framework Clearly

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

eBook: The Missing Link in Contact Centre Performance

Webinar Replay: How to Tackle the Biggest Barriers to QA

Upcoming Events

13th October 2026

What Drives Better Customer Service? – Webinar

14th October 2026

Unified Communications Expo (UCX) London 2026

What Is Average Handle Time (AHT) and How to Improve It

Users Want Answers, Not Search Results

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?