Articles - Scorecards

A well-designed scorecard gives managers and advisors a clear picture of performance, helping everyone focus on what matters most. This collection features expert advice, templates, and real-world insights on building and using contact centre scorecards effectively. Explore how to choose the right metrics, balance quality and productivity measures, and turn data into meaningful coaching conversations. You’ll also find examples of scorecards in action and ideas for linking them to wider business goals, ensuring your performance tracking supports both individual growth and organisational success.