The Leading Contact Centre Magazine

Articles about Scorecard

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How to Get Advisors to Buy In to Your Quality Assurance Programme

660

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How to Create a Contact Centre Quality Scorecard – With a Template Example

12,918

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Contact Centre Jargon and Terminologies

235,850

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How to Use Quality Scorecard Data to Drive Improvement

594

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Call Centre Quality Parameters: Creating the Ideal Scorecard and Metric

23,979

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How to Build a Call Centre Quality Assurance Scorecard

9,479

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The Best KPIs to Use in Your Call Centre

224,557

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How to Calibrate Quality Scores

11,436

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Why Scorecards Are a Quality Assurance Manager’s Secret Sauce

1,825

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46 Tips for Managing Absence

205,463

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25 Tips to Make Your Telesales People More Productive

157,334

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25 Ways Technology Can … Increase Agent Productivity

4,365

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29 Strategies to Tackle Agent Absence and Attrition

8,435

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What’s Next With… Forecasting Technology?

3,112

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36 Ways to Improve Call Quality Monitoring

7,612

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What to Look for When Buying… A Performance Management Solution

2,484

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36 Ways to Boost Contact Centre Productivity

10,106

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24 Ways to Improve Your Contact Centre Measurements

2,780

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76 Tips to Improve Your Contact Centre Strategy

6,687

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Recorded Webinar: Executive Briefing on Call Centre Quality

3,471

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