The Leading Contact Centre Magazine

Articles about Scorecard

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How to Create a Contact Centre Quality Scorecard – With a Template Example

7,870

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Contact Centre Jargon and Terminologies

210,627

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How to Use Quality Scorecard Data to Drive Improvement

535

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Call Centre Quality Parameters: Creating the Ideal Scorecard and Metric

18,761

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How to Build a Call Centre Quality Assurance Scorecard

8,637

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The Best KPIs to Use in Your Call Centre

217,979

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How to Calibrate Quality Scores

8,909

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Why Scorecards Are a Quality Assurance Manager’s Secret Sauce

1,390

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46 Tips for Managing Absence

196,781

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25 Tips to Make Your Telesales People More Productive

144,345

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25 Ways Technology Can … Increase Agent Productivity

3,932

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29 Strategies to Tackle Agent Absence and Attrition

7,851

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What’s Next With… Forecasting Technology?

2,833

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36 Ways to Improve Call Quality Monitoring

7,302

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What to Look for When Buying… A Performance Management Solution

2,285

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36 Ways to Boost Contact Centre Productivity

9,541

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24 Ways to Improve Your Contact Centre Measurements

2,675

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76 Tips to Improve Your Contact Centre Strategy

6,486

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Recorded Webinar: Executive Briefing on Call Centre Quality

3,220

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A Beginner’s Guide to Balanced Scorecards

50,781

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