The Leading Contact Centre Magazine

Articles about Scorecard

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How to Create a Contact Centre Quality Scorecard – With a Template Example

4,610

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The Top Stories of 2018

821

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Contact Centre Jargon and Terminologies

198,771

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How to Use Quality Scorecard Data to Drive Improvement

506

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Call Centre Quality Parameters: Creating the Ideal Scorecard and Metric

14,839

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How to Build a Call Centre Quality Assurance Scorecard

7,642

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The Best KPIs to Use in Your Call Centre

214,429

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How to Calibrate Quality Scores

7,200

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Why Scorecards Are a Quality Assurance Manager’s Secret Sauce

1,172

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46 Tips for Managing Absence

190,714

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25 Tips to Make Your Telesales People More Productive

137,499

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25 Ways Technology Can … Increase Agent Productivity

3,699

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29 Strategies to Tackle Agent Absence and Attrition

7,411

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What’s Next With… Forecasting Technology?

2,531

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36 Ways to Improve Call Quality Monitoring

7,081

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What to Look for When Buying… A Performance Management Solution

2,192

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36 Ways to Boost Contact Centre Productivity

9,189

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24 Ways to Improve Your Contact Centre Measurements

2,607

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76 Tips to Improve Your Contact Centre Strategy

6,406

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Recorded Webinar: Executive Briefing on Call Centre Quality

3,176

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