The Leading Contact Centre Magazine

Articles about Scorecard

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How to Get Advisors to Buy In to Your Quality Assurance Programme

461

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How to Create a Contact Centre Quality Scorecard – With a Template Example

9,053

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Contact Centre Jargon and Terminologies

219,415

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How to Use Quality Scorecard Data to Drive Improvement

554

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Call Centre Quality Parameters: Creating the Ideal Scorecard and Metric

20,125

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How to Build a Call Centre Quality Assurance Scorecard

8,794

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The Best KPIs to Use in Your Call Centre

219,587

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How to Calibrate Quality Scores

9,580

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Why Scorecards Are a Quality Assurance Manager’s Secret Sauce

1,517

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46 Tips for Managing Absence

199,223

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25 Tips to Make Your Telesales People More Productive

147,131

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25 Ways Technology Can … Increase Agent Productivity

4,063

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29 Strategies to Tackle Agent Absence and Attrition

8,003

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What’s Next With… Forecasting Technology?

2,897

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36 Ways to Improve Call Quality Monitoring

7,384

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What to Look for When Buying… A Performance Management Solution

2,317

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36 Ways to Boost Contact Centre Productivity

9,690

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24 Ways to Improve Your Contact Centre Measurements

2,703

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76 Tips to Improve Your Contact Centre Strategy

6,541

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Recorded Webinar: Executive Briefing on Call Centre Quality

3,269

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