The Leading Contact Centre Magazine

Articles about Scorecard

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How to Create a Contact Centre Quality Scorecard – With a Template Example

2,890

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The Top Stories of 2018

817

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Contact Centre Jargon and Terminologies

185,197

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How to Use Quality Scorecard Data to Drive Improvement

439

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Call Centre Quality Parameters: Creating the Ideal Scorecard and Metric

10,875

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How to Build a Call Centre Quality Assurance Scorecard

6,026

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The Best KPIs to Use in Your Call Centre

211,040

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How to Calibrate Quality Scores

6,091

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Why Scorecards Are a Quality Assurance Manager’s Secret Sauce

1,124

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46 Tips for Managing Absence

184,982

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25 Tips to Make Your Telesales People More Productive

130,757

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25 Ways Technology Can … Increase Agent Productivity

3,544

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29 Strategies to Tackle Agent Absence and Attrition

7,109

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What’s Next With… Forecasting Technology?

2,376

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36 Ways to Improve Call Quality Monitoring

6,895

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What to Look for When Buying… A Performance Management Solution

2,121

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36 Ways to Boost Contact Centre Productivity

8,942

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24 Ways to Improve Your Contact Centre Measurements

2,536

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76 Tips to Improve Your Contact Centre Strategy

6,324

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Recorded Webinar: Executive Briefing on Call Centre Quality

3,130

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