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About Us
Articles - Security and Fraud
Browse our selection of insights on ensuring security in contact centre operations.
RECENT
POPULAR
7 Methods to Verify the Identity of Your Callers
Are You Doing Enough to Protect Yourself From Contact Centre Fraud?
Expert Predictions: What Will 2024 Bring for Contact Centres?
Top Call Centre Security Challenges and How to Fix Them
5 Examples of Contact Centre Fraud – And How to Prevent Them!
What Are the Best Security Questions for Call Centres?
Social Engineering and Fraud in the Contact Centre
Why Do I Need Better Contact Centre Security?
10 Techniques to Reduce Time Spent on ID and Verification
14 Ways to Improve Security for Customers
An Introduction to… PCI Compliance
Card Security is Dealt with Pause and Resume Call Recordings
Keeping the raindrops in: Your guide to security in the cloud
What Level of Security Questions Need to Be Asked?
Keeping your Call Centre Data Safe: What you Need to Know
Editor's Pick
10 New Ways Tech Is Helping Agents Right Now
Stop Making Your Absence Rates Go Up!
10 Quick Wins to Help Agents Recover From a Tough Day
Ways to Reduce Friction Between Agents Working on Different Channels
Latest Resources
2025 Contact Center KPI Benchmarking Report
eBook: Transforming Patient Experience for UK Healthcare
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