Card Security is Dealt with Pause and Resume Call Recordings



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From our poll results, you can see that the most popular method to deal with card security in the contact centre is to pause and resume call recordings, with 39% of the vote.

Also, the percentage of those who replied that they “don’t worry much about it” was unsurprisingly low, with only 9% agreeing with the statement.

Poll – “If You Take Card Payments How do You Deal With Card Security?” – answers

We don’t worry much about it – 9%
We tell the customer to go to the website – 11%
Keypad entry by Customer – 15%
We clean room the Contact Centre (e.g. no paper) – 26%
Pause and Resume call recordings – 39%

Source: Call Centre Helper webinar poll – Webinar: Techniques to Make the Contact Centre More Powerful        Sample size – 86         Date –  November 2014

Published On: 6th Mar 2015 - Last modified: 25th Oct 2021
Read more about - Contact Centre Research, , ,


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1 Comment
  • Interesting poll.

    The most popular method still seems to be the Pause and Resume call recordings amongst our clients.

    We do have one client however where we have designed a true PCI Compliant solution where the use of our technology falls outside the scope of PCI whilst taking card payments successfully.

    Shahid 9 Mar at 18:47
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