Contact Centre Research

Card Security is Dealt with Pause and Resume Call Recordings

Published On: 6th Mar 2015 10:05 - Modified: 19th Jan 2026

From our poll results, you can see that the most popular method to deal with card security in the contact centre is to pause and resume call recordings, with 39% of the vote.

Also, the percentage of those who replied that they “don’t worry much about it” was unsurprisingly low, with only 9% agreeing with the statement.

Poll – “If You Take Card Payments How do You Deal With Card Security?” – answers

We don’t worry much about it – 9%
We tell the customer to go to the website – 11%
Keypad entry by Customer – 15%
We clean room the Contact Centre (e.g. no paper) – 26%
Pause and Resume call recordings – 39%

Source: Call Centre Helper webinar poll – Webinar: Techniques to Make the Contact Centre More Powerful Sample size – 86 Date – November 2014

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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Card Security is Dealt with Pause and Resume Call Recordings

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