Poll – Dealing with Card Security

Our readers reveal how they really deal with card security in the contact centre.

Poll answers

We don’t worry much about it – 9%
We tell the customer to go to the website – 11%
Keypad entry by Customer – 15%
We clean room the Contact Centre (e.g. no paper) – 26%
Pause and Resume call recordings – 39%

Source: Call Centre Helper webinar poll – Webinar: Techniques to Make the Contact Centre More Powerful Sample size – 86 Date: November 2014

Published On: 6th Mar 2015 - Last modified: 9th Aug 2016
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1 Comment
  1. Interesting poll.

    The most popular method still seems to be the Pause and Resume call recordings amongst our clients.

    We do have one client however where we have designed a true PCI Compliant solution where the use of our technology falls outside the scope of PCI whilst taking card payments successfully.

    Shahid 9 Mar at 6:47 pm
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