Our readers reveal how they really deal with card security in the contact centre.
We don’t worry much about it – 9%
We tell the customer to go to the website – 11%
Keypad entry by Customer – 15%
We clean room the Contact Centre (e.g. no paper) – 26%
Pause and Resume call recordings – 39%
Source: Call Centre Helper webinar poll – Webinar: Techniques to Make the Contact Centre More Powerful Sample size – 86 Date: November 2014
The most popular method still seems to be the Pause and Resume call recordings amongst our clients.
We do have one client however where we have designed a true PCI Compliant solution where the use of our technology falls outside the scope of PCI whilst taking card payments successfully.