Pause and Resume Call Recordings is Still the Most Popular Way to Deal With Card Security
From our poll results, you can see that the most popular method to deal with card security in the contact centre is to pause and resume call recordings, with 39% of the vote.
Also, the percentage of those who replied that they “don’t worry much about it” was unsurprisingly low, with only 9% agreeing with the statement.
Poll – “If You Take Card Payments How do You Deal With Card Security?” – answers
We don’t worry much about it – 9%
We tell the customer to go to the website – 11%
Keypad entry by Customer – 15%
We clean room the Contact Centre (e.g. no paper) – 26%
Pause and Resume call recordings – 39%
Source: Call Centre Helper webinar poll – Webinar: Techniques to Make the Contact Centre More Powerful Sample size – 86 Date – November 2014
The most popular method still seems to be the Pause and Resume call recordings amongst our clients.
We do have one client however where we have designed a true PCI Compliant solution where the use of our technology falls outside the scope of PCI whilst taking card payments successfully.