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About Us
Articles - Security and Fraud
Browse our selection of insights on ensuring security in contact centre operations.
RECENT
POPULAR
What Are the Best Security Questions for Call Centres?
What Level of Security Questions Need to Be Asked?
5 Examples of Contact Centre Fraud – And How to Prevent Them!
10 Techniques to Reduce Time Spent on ID and Verification
Are You Doing Enough to Protect Yourself From Contact Centre Fraud?
7 Methods to Verify the Identity of Your Callers
Social Engineering and Fraud in the Contact Centre
14 Ways to Improve Security for Customers
Top Call Centre Security Challenges and How to Fix Them
Keeping the raindrops in: Your guide to security in the cloud
Card Security is Dealt with Pause and Resume Call Recordings
Keeping your Call Centre Data Safe: What you Need to Know
An Introduction to… PCI Compliance
Why Do I Need Better Contact Centre Security?
Expert Predictions: What Will 2024 Bring for Contact Centres?
Editor's Pick
10 New Ways Tech Is Helping Agents Right Now
Stop Making Your Absence Rates Go Up!
10 Quick Wins to Help Agents Recover From a Tough Day
Ways to Reduce Friction Between Agents Working on Different Channels
Latest Resources
2025 Contact Center KPI Benchmarking Report
eBook: Transforming Patient Experience for UK Healthcare
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