Articles - Stephanie Lennox

Stephanie Lennox is a 2x internationally bestselling author, speaker, and business strategist. Currently, she brings her vast wealth of expertise to Contact Centre Helper, leveraging her skills in communication and audience engagement to create impactful, customer-centric content.

Her work here is an extension of her passion for technology, business communication, and humanising the customer experience – all while contributing to her overarching mission of helping creatives and business owners thrive in online spaces.

Connect with Stephanie on LinkedIn

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Balance Automation and Personalization in CX
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Stay on Top of Social Media Like a CX Pro
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Are You Doing Enough to Empower Your Agents?
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Why Immersive Experiences Are the Future of CX
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Why WhatsApp Is Growing in Popularity for Contact Centres
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5 Amazing On-Site Perks Your Agents Will Love
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10 Essential Building Blocks for Earning Customer Trust
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The Latest Emerging Trends and Strategies in CX
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How to Practice Patience in Customer Service
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What’s the Best Way to Reward Customers for Their Feedback?
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The Evaluagent Contact Center Performance Summit 2024: Our Highlights