Articles - Stephanie Lennox

Stephanie Lennox is a 2x internationally bestselling author, speaker, and business strategist. Currently, she brings her vast wealth of expertise to Contact Centre Helper, leveraging her skills in communication and audience engagement to create impactful, customer-centric content.

Her work here is an extension of her passion for technology, business communication, and humanising the customer experience – all while contributing to her overarching mission of helping creatives and business owners thrive in online spaces.

Connect with Stephanie on LinkedIn

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Easy Ways to Make Your Contact Centre More Charitable
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10 Inspiring Spots to Host Your Next Team Meeting
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Play to Win! 10 Steps to Gamify Your Contact Centre
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Take Your Coaching Strategy to the Next Level
ANNUAL LEAVE UNLIMITED? on pink paper with office tools on white background
Should Agents Get Unlimited Paid Annual Leave?
Attract Gen Z Into Your Contact Centre
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How Maintel’s Rebrand Is Transforming Customer Experience
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Top Reads to Boost Your Contact Centre Leadership Skills
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Positive Scripting Examples for Better Customer Conversations
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Elevate AI: Unlocking the Future of Customer Experience 2024 (Event Highlights)
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Where Experience Leads, Loyalty Follows: Key Takeaways From Zoom’s CX Summit
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How to Fight the “We Don’t Have Time” Mindset
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Are You Harnessing the Power of Outbound SMS?
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Are IVRs and ACDs Really Being Displaced by AI?
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Everything You Need to Know About Level Zero Support
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How to Reduce Background Noise for Remote Agents
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Is It Really Possible to Balance Efficiency With Empathy?
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Isn’t It Time You Had a Customer Service Smartphone App?
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7 Methods to Verify the Identity of Your Callers
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Are You Doing Enough to Protect Yourself From Contact Centre Fraud?
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Key Strategies to Maximize Contact Centre Performance
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How to Foster Healthy Rivalry in the Contact Centre
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How to Handle Customer Privacy on Social Media
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How to Deal With Angry Customers