Articles - Stephanie Lennox

Stephanie Lennox is a 2x internationally bestselling author, speaker, and business strategist. Currently, she brings her vast wealth of expertise to Contact Centre Helper, leveraging her skills in communication and audience engagement to create impactful, customer-centric content.

Her work here is an extension of her passion for technology, business communication, and humanising the customer experience – all while contributing to her overarching mission of helping creatives and business owners thrive in online spaces.

Connect with Stephanie on LinkedIn

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Easy Ways to Make Your Contact Centre More Charitable
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10 Inspiring Spots to Host Your Next Team Meeting
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Play to Win! 10 Steps to Gamify Your Contact Centre
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Take Your Coaching Strategy to the Next Level
ANNUAL LEAVE UNLIMITED? on pink paper with office tools on white background
Should Agents Get Unlimited Paid Annual Leave?
Attract Gen Z Into Your Contact Centre
Transform Customer Experience Concept
How Maintel’s Rebrand Is Transforming Customer Experience
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Top Reads to Boost Your Contact Centre Leadership Skills
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Positive Scripting Examples for Better Customer Conversations
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Elevate AI: Unlocking the Future of Customer Experience 2024 (Event Highlights)
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Where Experience Leads, Loyalty Follows: Key Takeaways From Zoom’s CX Summit
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Everything You Need to Know About Level Zero Support
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How to Reduce Background Noise for Remote Agents
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Are IVRs and ACDs Really Being Displaced by AI?
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Are You Harnessing the Power of Outbound SMS?
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Is Flexible Working a Dying Perk in the Contact Centre?
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What’s the Difference Between a Chatbot and an AI Agent?
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How to Fight the “We Don’t Have Time” Mindset
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Isn’t It Time You Had a Customer Service Smartphone App?
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Is It Really Possible to Balance Efficiency With Empathy?
Smarter Ways to Turn Customer Feedback Into Action
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Do You Know Enough About Wellbeing Technology?
How to Maintain Customer Trust in an AI World
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New Ways to Achieve Higher C-SAT Scores