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Articles - Top Story

Discover our selection of top stories that have been published on Call Centre Helper.

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The Evolution of the Contact Centre

Video Image: What’s the Best Sample Size for Quality Scoring?

What’s the Best Sample Size for Quality Scoring?

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The AI Revolution – How Contact Centres Are Adapting

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Get Sickness Under Control – 21 Management Tips

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Build a Customer Support Strategy That Shines

CCaaS Pulse check

CCaaS Pulse Check – What’s Now Possible?

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Open Questions to Use in Customer Service

Video Image: What’s Really Skewing Your Forecasting

What’s Really Skewing Your Forecasting

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How to Prioritize Urgent Queries

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Beat Your Best Quality Scores – 15 Quick Wins

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Create the Perfect Contact Centre by 2030

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Is ChatGPT Really Suitable for Contact Centres Right Now?

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Capture Customer Needs – Just Like This!

Leading CRM Providers to Consider in 2024

Leading CRM Providers to Consider in 2024

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Out of Hours Service – Who’s Doing It Best?

Pros and cons of multi skilling agents with a plus and minus sign on scales

Multi-Skilling Agents – Is It Really Best?

Dont Worry crossed out on notepad - alternatives to don't worry

Alternatives to Saying “Don’t Worry” to Customers

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Master Seasonal Service Levels – Just Like This!

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Customer Effort and Emotion – 10 Reasons to Take Action Today

Pros and cons of single skilling agents on a notepad

The Pros and Cons of Single-Skilling Agents

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Ease Agent Stress – With These 15 Top Tips!

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Need to Reduce Absence in Your Contact Centre? Here’s How!

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Evolution of CCaaS – What’s Next?

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Is AI Really a Game-Changer in Knowledge Management?