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Articles - Top Story

Discover our selection of top stories that have been published on Call Centre Helper.

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Why Workforce Management Deserves a Seat at the Strategy Table

10 Strategies to Help Agents Feel Less Lonely

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How to Protect Your Agents From Customer Abuse

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What Will Shape the Contact Centres of 2025?

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Get Your Hybrid Strategy Working Again

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Why WhatsApp Is Growing in Popularity for Contact Centres

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10 Clever Ways to Attract More Agents

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Are You Falling Into These Customer Service Traps?

21 Signs You Need to Better Support Your Contact Centre Teams

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Our Top Stories of 2024

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Best Practice for Contact Centre Innovation

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Top Tips for Capacity Planning to Meet Customer Demand

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The Best Ways to Track Absence in the Contact Centre

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Five AI Use Cases for Quality Monitoring

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How to Handle Customer Refunds Without Compromising CX

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Contact Centre Predictions for 2025

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A Quick Guide to CX Audits

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How to Ensure Agents Love Your Products and Services

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Stop Doing These Stupid Things to Your Customers

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Hang On a Minute… Is AI Worsening EX?

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How to Change Your Shift Patterns – Without Losing Your Best Agents!

Attract Gen Z Into Your Contact Centre

10 Ways Resource Planners Can Make Their Voices Heard

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Enhance FCR With Smart Routing