The Effective and Proactive Thing to Do when You Get a Nuisance Call 140 Filed under - Archived Content They drive us all mad! Every time I get one and the CLI is shown (which since May 2016 (under the PECR directive regulation 19 and 21) has been a legal requirement) I do something that is proactive and effective. There are a lot of websites available to consumers but the most direct route to action is via the ICO (www.ico.org.uk) The ICO receives around 11,000 complaints every month. This year they have issued fines of £740,000 and have over £1 million in the pipeline with 167 cases under investigation. This month they have issued £130,000 to Ocean Finance for spam texts. It’s a very simple process that doesn’t take long. If you get a nuisance call or text (ambulance chaser, PPI claim, computer scams), then if you have the time please contribute to getting them investigated. Author: Robyn Coppell Published On: 11th Oct 2016 - Last modified: 6th Feb 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter