Date: 26th March 2026 | 15:00 GMT
Location: Virtual
Auto-QA has helped contact centres solve the scale problem in quality assurance. But many teams still find themselves asking the same question once the scores are in: what should we do next?
Join Xander Freeman, Digital Content Director at Call Centre Helper, and Matt Jones, Head of Product at evaluagent as they explore why QA programmes often plateau after automation. Plus, what high-performing teams do differently to turn QA data into meaningful improvement across coaching, compliance and customer experience.
You’ll come away with a clearer view of:
- Where QA stops short, even when it’s consistent and automated
- How insight bridges the gap between QA results and real-world action
- What it looks like when QA genuinely informs coaching, CX and compliance decisions
This webinar is designed for QA leaders, contact centre managers and operations teams in regulated or high-volume environments who want their QA programmes to deliver clearer direction – not just more data.
Author: evaluagent
Reviewed by: Jo Robinson
Published On: 23rd Feb 2026
Read more about - Call and Contact Centre Events, EvaluAgent
