Recorded Webinar: 10 Easy Ways to Improve Customer Satisfaction Related Articles Recorded Webinar: Driving Up Customer Satisfaction Scores Recorded Webinar: Proven Techniques to Increase Customer Satisfaction Recorded Webinar: 7 Ways to Improve Customer Satisfaction Recorded Webinar: Making Customer Journey Mapping Easier 910 Filed under - Recorded Call Centre and Customer Experience Webinars, Morris Pentel, Vonage In this webinar we look at 10 simple and straightforward ways to improve Customer Satisfaction. Some of these you should be able to deploy and see results with two weeks. Topics Discussed Quick wins Incremental steps Identifying pinch points in the customer experience Empowering front line agents Changing agent behaviour Setting the right expectations Recognising Customer Emotions Listening to the Voice of the Customer (VOC) Putting management in the shoes of the customer Reducing Customer Effort Technology to improve the customer experience Top Tips from the audience Panellists Morris Pentel Customer Experience Foundation Jonathan Kershaw NewVoiceMedia Chris Haggis NewVoiceMedia Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Vonage Author: Rachael Trickey Published On: 24th Nov 2017 - Last modified: 21st Feb 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Morris Pentel, Vonage Recommended Articles Recorded Webinar: Driving Up Customer Satisfaction Scores Recorded Webinar: Proven Techniques to Increase Customer Satisfaction Recorded Webinar: 7 Ways to Improve Customer Satisfaction Recorded Webinar: Making Customer Journey Mapping Easier Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter