Recorded Webinar: 10 Easy Ways to Improve Customer Satisfaction


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In this webinar we look at 10 simple and straightforward ways to improve Customer Satisfaction.

Some of these you should be able to deploy and see results with two weeks.

Topics Discussed

  • Quick wins
  • Incremental steps
  • Identifying pinch points in the customer experience
  • Empowering front line agents
  • Changing agent behaviour
  • Setting the right expectations
  • Recognising Customer Emotions
  • Listening to the Voice of the Customer (VOC)
  • Putting management in the shoes of the customer
  • Reducing Customer Effort
  • Technology to improve the customer experience
  • Top Tips from the audience

Panellists

Morris Pentel - Headshot
Customer Experience Foundation
Jonathan Kershaw - Headshot
Jonathan Kershaw
NewVoiceMedia
Chris Haggis - Headshot
Chris Haggis
NewVoiceMedia
Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper
Author: Rachael Trickey

Published On: 24th Nov 2017 - Last modified: 21st Feb 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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