Recorded Webinar: 10 Easy Ways to Improve Customer Satisfaction


In this webinar we look at 10 simple and straightforward ways to improve Customer Satisfaction.

Some of these you should be able to deploy and see results with two weeks.

Topics Discussed

  • Quick wins
  • Incremental steps
  • Identifying pinch points in the customer experience
  • Empowering front line agents
  • Changing agent behaviour
  • Setting the right expectations
  • Recognising Customer Emotions
  • Listening to the Voice of the Customer (VOC)
  • Putting management in the shoes of the customer
  • Reducing Customer Effort
  • Technology to improve the customer experience
  • Top Tips from the audience


Morris Pentel - Headshot
Customer Experience Foundation
Jonathan Kershaw - Headshot
Jonathan Kershaw
Chris Haggis - Headshot
Chris Haggis
Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper
Author: Rachael Trickey

Published On: 24th Nov 2017 - Last modified: 21st Feb 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

Follow Us on LinkedIn

Recommended Articles

Driving up customer satisfaction scores webinars featured image
Recorded Webinar: Driving Up Customer Satisfaction Scores
Webinar: Proven Techniques to Increase Customer Satisfaction webinar
Recorded Webinar: Proven Techniques to Increase Customer Satisfaction
person holding a smiley face over her face
Are You Rising to the Challenge of Maintaining Customer Satisfaction?
Recorded Webinar: Top Tips To Drive Customer Satisfaction