In this webinar we look at 10 simple and straightforward ways to improve Customer Satisfaction.
Some of these you should be able to deploy and see results with two weeks.
- Quick wins
- Incremental steps
- Identifying pinch points in the customer experience
- Empowering front line agents
- Changing agent behaviour
- Setting the right expectations
- Recognising Customer Emotions
- Listening to the Voice of the Customer (VOC)
- Putting management in the shoes of the customer
- Reducing Customer Effort
- Technology to improve the customer experience
- Top Tips from the audience