Webinar: 10 Easy Ways to Improve Customer Satisfaction
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In this webinar we will be looking at 10 simple and straightforward ways to improve Customer Satisfaction.
Some of these you should be able to deploy and see results with two weeks.
And being an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.
- Morris Pentel – Customer Experience Foundation
- Jonathan Kershaw – NewVoiceMedia
- Chris Haggis – NewVoiceMedia
- Jonty Pearce – Call Centre Helper
Topics to be discussed
- Quick wins
- Incremental steps
- Identifying pinch points in the customer experience
- Empowering front line agents
- Changing agent behaviour
- Setting the right expectations
- Recognising Customer Emotions
- Listening to the Voice of the Customer (VOC)
- Putting management in the shoes of the customer
- Reducing Customer Effort
- Technology to improve the customer experience
- Top Tips from the audience
You won't want to miss this exciting webinar. Click here to register
This webinar is held at 1pm UK time, 2pm in Paris, 3pm in South Africa and 8am in New York. A replay facility will also be available.
If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.