In this webinar we look at 10 simple and straightforward ways to improve Customer Satisfaction.
Some of these you should be able to deploy and see results with two weeks.
Topics Discussed
- Quick wins
- Incremental steps
- Identifying pinch points in the customer experience
- Empowering front line agents
- Changing agent behaviour
- Setting the right expectations
- Recognising Customer Emotions
- Listening to the Voice of the Customer (VOC)
- Putting management in the shoes of the customer
- Reducing Customer Effort
- Technology to improve the customer experience
- Top Tips from the audience
Panellists
Morris Pentel
Customer Experience Foundation
Jonathan Kershaw
NewVoiceMedia
Chris Haggis
NewVoiceMedia
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Vonage
