Recorded Webinar: 10 Easy Ways to Improve Customer Satisfaction


In this webinar we look at 10 simple and straightforward ways to improve Customer Satisfaction.

Some of these you should be able to deploy and see results with two weeks.

Topics Discussed

  • Quick wins
  • Incremental steps
  • Identifying pinch points in the customer experience
  • Empowering front line agents
  • Changing agent behaviour
  • Setting the right expectations
  • Recognising Customer Emotions
  • Listening to the Voice of the Customer (VOC)
  • Putting management in the shoes of the customer
  • Reducing Customer Effort
  • Technology to improve the customer experience
  • Top Tips from the audience


Morris Pentel - Headshot
Morris Pentel
Customer Experience Foundation

Jonathan Kershaw - Headshot
Jonathan Kershaw

Chris Haggis - Headshot
Chris Haggis

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Published On: 24th Nov 2017 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars,

Recommended Articles

Recorded Webinar: 5 Great Ways to Improve Customer Satisfaction
Recorded Webinar: Executive Briefing on Call Centre Quality
9 cubes with happy emoticons
Customer Service Motivation in 9 Easy and Effective Steps
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.