Recorded Webinar: 10 Techniques to Improve Customer Experience Related Articles Recorded Webinar: Proven Techniques to Increase Customer Satisfaction Recorded Webinar: 10 Ways to Improve Employee Engagement Recorded Webinar: How to Simplify Customer Journeys Recorded Webinar: How To Turn Around A Poor Customer Experience 1,230 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys From quick wins to longer term fixes, we will suggest how you can meet, and surpass, customer expectations at every touchpoint of the customer journey. In this webinar, we will take you through how you can get the basics of the customer experience right, before adding some finishing touches, for a truly memorable experience. Topics Discussed Quick Wins to Improve Customer Experience Building an Emotional Connection with Customers Reducing Customer Effort The Use of Technology Top Tips from the Audience Panellists Colin Shaw Beyond Philosophy Mike Murphy Genesys Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Rachael Trickey Published On: 15th Jun 2018 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys Recommended Articles Recorded Webinar: Proven Techniques to Increase Customer Satisfaction Recorded Webinar: 10 Ways to Improve Employee Engagement Recorded Webinar: How to Simplify Customer Journeys Recorded Webinar: How To Turn Around A Poor Customer Experience Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter