Recorded Webinar: 10 Techniques to Improve Customer Experience

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From quick wins to longer term fixes, we will suggest how you can meet, and surpass, customer expectations at every touchpoint of the customer journey.

In this webinar, we will take you through how you can get the basics of the customer experience right, before adding some finishing touches, for a truly memorable experience.

Topics Discussed

  • Quick Wins to Improve Customer Experience
  • Building an Emotional Connection with Customers
  • Reducing Customer Effort
  • The Use of Technology
  • Top Tips from the Audience

Panellists

Colin Shaw - Headshot
Colin Shaw
Beyond Philosophy

Mike Murphy - Headshot
Mike Murphy
Genesys

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Rachael Trickey

Published On: 15th Jun 2018 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars,

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