Webinar: 10 Ways to Improve Customer Experience


Webinar Image

Thursday 21st June 2018 at 13:00pm UK time

Click here to register

In this webinar we look at 10 ways that can improve the Customer Experience.

From quick wins to longer term fixes, our panel look at moving from an average to a great Customer Experience.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Colin Shaw - headshot
Colin Shaw
Beyond Philosophy
Mike Murphy - headshot
Mike Murphy
Genesys
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper

Topics to be discussed

  • Quick Wins to Improve Customer Experience
  • Building an Emotional Connection with Customers
  • Spotting and Fixing Broken Processes
  • Improving First Contact Resolution
  • Reducing Customer Effort
  • The Use of Technology
  • Top Tips from the Audience
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This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.

You won't want to miss this exciting webinar. Click here to register

This webinar is held at 13:00pm UK time, 14:00pm in Paris, 14:00pm in South Africa and 8:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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