From quick wins to longer term fixes, we will suggest how you can meet, and surpass, customer expectations at every touchpoint of the customer journey.
In this webinar, we will take you through how you can get the basics of the customer experience right, before adding some finishing touches, for a truly memorable experience.
Topics Discussed
- Quick Wins to Improve Customer Experience
- Building an Emotional Connection with Customers
- Reducing Customer Effort
- The Use of Technology
- Top Tips from the Audience
Panellists
Colin Shaw
Beyond Philosophy
Mike Murphy
Genesys
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Genesys
