In this webinar, we will take you through how you can get the basics of the customer experience right, before adding some finishing touches, for a truly memorable experience.
Topics Discussed
- Quick Wins to Improve Customer Experience
- Building an Emotional Connection with Customers
- Reducing Customer Effort
- The Use of Technology
- Top Tips from the Audience
Panellists

Colin Shaw
Beyond Philosophy

Mike Murphy
Genesys

Jonty Pearce
Call Centre Helper

Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys