Recorded Webinar: 10 Ways to Improve Customer Experience


In this webinar we look at different ways to improve the customer experience. From quick wins, to deeper structural changes we look at ways to improve the experience that our customers receive.

Topics Discussed

  • The best ways to measure customer experience
  • Customer Journey Mapping
  • Building a culture of continuous improvement
  • Reducing queueing time
  • First Contact Resolution – Driving down repeat contacts
  • Quick wins
  • Using technology to improve the customer experience
  • Hint and tips from the audience


Morris Pentel - Headshot
Morris Pentel
Customer Experience Foundation

Richard Farrell - Headshot
Richard Farrell

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Published On: 28th Mar 2017 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars,

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