Recorded Webinar: 10 Ways to Improve Customer Experience Related Articles Recorded Webinar: Improving First Contact Resolution Recorded Webinar: How to Build an Effortless Customer Experience Recorded Webinar: How To Turn Around A Poor Customer Experience Recorded Webinar: The Top 4 Essentials for Exceptional Customer Experience 1,355 Filed under - Recorded Call Centre and Customer Experience Webinars, Morris Pentel, Netcall In this webinar we look at different ways to improve the customer experience. From quick wins, to deeper structural changes we look at ways to improve the experience that our customers receive. Topics Discussed The best ways to measure customer experience Customer Journey Mapping Building a culture of continuous improvement Reducing queueing time First Contact Resolution – Driving down repeat contacts Quick wins Using technology to improve the customer experience Hint and tips from the audience Panellists Morris Pentel Customer Experience Foundation Richard Farrell Netcall Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Netcall Author: Rachael Trickey Published On: 28th Mar 2017 - Last modified: 21st Feb 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Morris Pentel, Netcall Recommended Articles Recorded Webinar: Improving First Contact Resolution Recorded Webinar: How to Build an Effortless Customer Experience Recorded Webinar: How To Turn Around A Poor Customer Experience Recorded Webinar: The Top 4 Essentials for Exceptional Customer Experience Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter