In this webinar we look at different ways to improve the customer experience. From quick wins, to deeper structural changes we look at ways to improve the experience that our customers receive.
Topics Discussed
- The best ways to measure customer experience
- Customer Journey Mapping
- Building a culture of continuous improvement
- Reducing queueing time
- First Contact Resolution – Driving down repeat contacts
- Quick wins
- Using technology to improve the customer experience
- Hint and tips from the audience
Panellists
Morris Pentel
Customer Experience Foundation
Richard Farrell
Netcall
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Netcall
