Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: 5 Clever Ways to Improve Your Service Levels

Published On: 21st Mar 2024 08:00

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Your Service Levels have the potential to make or break the reputation of your contact centre – particularly at peak times of the year when volumes spike. That’s why it’s so important to regularly revisit your service level strategy to help maximise your available resources.

Join this webinar for some fresh thinking on improving your contact centre service levels – from addressing attrition problems and rethinking your agent groupings, through to the ways technology, such as Conversational AI, can support 24/7 customer service and automate repetitive tasks.

Panellists:

Dave Johnson, Five9

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Garry Gormley, FAB Solutions

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Xander Freeman, Call Centre Helper

Topics Discussed:

Where your agents could be holding you back
Quick wins for changes to your processes
How the latest technology can help
Anticipated future trends in service levels

Click here for this webinar recording.

About
Five9

Five9 is the proven, open cloud platform for customer experience. Cloud-native since 2001, Five9 was built by voice experts and has spent more than two decades doing one thing: delivering contact centre capability from the cloud, with voice at its foundation, for enterprises that need their CX to actually work every day, in 140+ countries, across the regulated industries where reliability is non-negotiable.

Find out more about Five9

Author: Xander Freeman

Recorded Webinar: 5 Clever Ways to Improve Your Service Levels

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