Time : 14:00
Location : Virtual
Your Service Levels have the potential to make or break the reputation of your contact centre – particularly at peak times of the year when volumes spike. That’s why it’s so important to regularly revisit your service level strategy to help maximise your available resources.
Join this webinar for some fresh thinking on improving your contact centre service levels – from addressing attrition problems and rethinking your agent groupings, through to the ways technology, such as Conversational AI, can support 24/7 customer service and automate repetitive tasks.
You Will Learn:
- Where your agents could be holding you back
- Quick wins for changes your processes
- How the latest technology can help
- Anticipated future trends in service levels