Recorded Webinar: The Best Ways to Use AI in the Contact Centre

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There has been a lot of hype about the potential for Artificial Intelligence in the Contact Centre. This has led to a number of companies trying to use AI and getting their fingers burnt.

In this webinar we look at practical ways to deploy AI and where to avoid the pitfalls.

Topics Discussed

  • Artificial Intelligence
  • How has the technology progressed?
  • Where is it safe to use it, where is it not?
  • The latest feedback from customers using AI
  • AI use-cases in action
  • Neural Networks
  • Use of ChatBots
  • Measuring the effectiveness of AI
  • Quality control measures for AI
  • Top Tips from the audience

Panellists

Dr David Naylor - Headshot
Dr David Naylor
Humanotics

Stephen Kennedy - Headshot
Stephen Kennedy
eGain

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Rachael Trickey

Published On: 1st Mar 2019 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars,

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