Webinar: The Best Ways to Use AI in the Contact Centre

Webinar Date - Wednesday 6th March 2019 at 14:00pm UK time

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There has been a lot of hype about the potential for Artificial Intelligence in the Contact Centre. This has led to a number of companies trying to use AI and getting their fingers burnt.

In this webinar we look at practical ways to deploy AI and where to avoid the pitfalls. And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Topics to be discussed

• Artificial Intelligence
• How has the technology progressed?
• Where is it safe to use it, where is it not?
• The latest feedback from customers using AI
• Neural Networks
• Use of ChatBots
• Measuring the effectiveness of AI
• Quality control measures for AI
• Top Tips from the audience

This webinar is brought to you by Call Centre Helper and is sponsored by eGain.

You won't want to miss this exciting webinar.

Click here to register

This webinar is held at 14:00pm UK time, 15:00pm in Paris, 16:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.