Recorded Webinar: The Best Ways to Use AI in the Contact Centre Related Articles Understanding AI, ML & More in Contact Centres Recorded Webinar: Innovative Best Practices for First Contact Resolution Recorded Webinar: Performance Management - Best Practices for Agents, Leaders and Managers Customer Service AI: Where Are We Now? 608 Filed under - Recorded Call Centre and Customer Experience Webinars, eGain There has been a lot of hype about the potential for Artificial Intelligence in the Contact Centre. This has led to a number of companies trying to use AI and getting their fingers burnt. In this webinar we look at practical ways to deploy AI and where to avoid the pitfalls. Topics Discussed Artificial Intelligence How has the technology progressed? Where is it safe to use it, where is it not? The latest feedback from customers using AI AI use-cases in action Neural Networks Use of ChatBots Measuring the effectiveness of AI Quality control measures for AI Top Tips from the audience Panellists Dr David Naylor Humanotics Stephen Kennedy eGain Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by eGain Author: Rachael Trickey Published On: 1st Mar 2019 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, eGain Recommended Articles Understanding AI, ML & More in Contact Centres Recorded Webinar: Innovative Best Practices for First Contact Resolution Recorded Webinar: Performance Management - Best Practices for Agents, Leaders and Managers Customer Service AI: Where Are We Now? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter