Recorded Webinar: Unlocking Contact Centre Emotional Intelligence Related Articles 15 Tips for Building Emotional Intelligence in Customer Service Emotional Intelligence FAQs Answered by an Expert Improve Customer Experience With Emotional Intelligence Recorded Webinar: Emotional Intelligence in the Contact Centre 2,248 Filed under - Recorded Call Centre and Customer Experience Webinars, Enghouse If you are looking to build a culture of continuous improvement, emotional intelligence may just be the missing ingredient that you need. By unlocking the emotional intelligence that’s hidden within your leaders and advisors, you can improve everything from people management to customer conversations. In this webinar, we will help you to fully understand emotional intelligence as a concept and build a great contact centre culture around it, enabling your wonderful teams to work to their full potential. Agenda Introductions – Rachael Trickey, Call Centre Helper Sandra Thompson, Ei Evolution Click here to view the slides Annamarie Quinn, Sensée Click here to view the slides Jeremy Payne, Enghouse Interactive Click here to view the slides Topics Discussed What is emotional intelligence? How can you create a more emotionally intelligent contact centre? Top tips for raising contact centre performance Developing empathy with customers How advisors can build rapport How to lead with emotional intelligence The tools that support the emotionally intelligent contact centre Top tips from the audience Winning tip – “Take time in your one to ones to not talk about stats and performance, just discuss how your employee is feeling anything they need from you. That is their time to discuss what’s going on with them at that time :)” thanks to Alex50 Original Webinar date: 22nd April 2021 Panellists Sandra Thompson Ei Evolution Annamarie Quinn Sensée Jeremy Payne Enghouse Interactive Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Enghouse Interactive Register Now! Author: Rachael Trickey Published On: 16th Apr 2021 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Enghouse Recommended Articles 15 Tips for Building Emotional Intelligence in Customer Service Emotional Intelligence FAQs Answered by an Expert Improve Customer Experience With Emotional Intelligence Recorded Webinar: Emotional Intelligence in the Contact Centre Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter