Webinar: Unlocking Contact Centre Emotional Intelligence


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Webinar Date - Thursday 22nd April 2021 at 14:00pm UK time

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If you are looking to build a culture of continuous improvement, emotional intelligence may just be the missing ingredient that you need.

By unlocking the emotional intelligence that’s hidden within your leaders and advisors, you can improve everything from people management to customer conversations.

In this webinar, we will help you to fully understand emotional intelligence as a concept and build a great contact centre culture around it, enabling your wonderful teams to work to their full potential.
And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the panellists and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Sandra Thompson- Headshot
Sandra Thompson
Exceed All Expectations
Guest speaker- Headshot
Guest speaker
to be confirmed
Jeremy Payne- Headshot
Jeremy Payne
Enghouse Interactive
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

What You Will Learn

Key Topics:
  • What is emotional intelligence?
  • How can you create a more emotionally intelligent contact centre?
  • Top tips for raising contact centre performance
  • Developing empathy with customers
  • How advisors can build rapport
  • How to lead with emotional intelligence
  • The tools that support the emotionally intelligent contact centre
  • Top tips from the audience

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This webinar is brought to you by Call Centre Helper and is sponsored by Enghouse Interactive.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 15:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.



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