Date: Thursday 24th September | 14:00 BST | 9:00 EDT
Location: Virtual
Every contact centre is overflowing with data, yet too many operations fail to fully utilise the insights they have at their fingertips; ultimately missing key opportunities to enhance their end-to-end customer journey, as well as nip emerging issues in the bud.
But it doesn’t have to be this way!
In this webinar, we’ll be taking an in-depth look at what the best contact centres are doing with their data (day in, day out!) to drive tangible, ongoing improvements. We’ll also be exploring how the latest technology can help you to harness insights quicker and easier than ever before.
In conversation with:
- An Industry expert
- Stacy Dye, Senior Director in Customer Success, CallMiner
- Megan Jones, Call Centre Helper
You will leave with a clearer understanding of:
- Just how much data is wasted across a typical contact centre
- The newest ways to turn data into actionable insights
- How to build momentum (and get buy-in!) for driving change through data
If you are a contact centre manager or CX leader wanting to drive improvements across your operation, this session will show you how to finally start turning all of your data into actions that your customers will thank you for!
Author: Jo Robinson
Reviewed by: Megan Jones
Published On: 27th Feb 2026 - Last modified: 15th Jun 2026
Read more about - Call and Contact Centre Events, CallMiner, Featured Webinar
