Recorded Webinar: Building A Culture Of Continuous Improvement Related Articles Continuous Improvement as a Model for WFM Success Definition: Contact Centre Jargon and Terminologies What Is Continuous Business Performance Improvement? 10 Steps to Building a Good Customer Service Culture 1,077 Filed under - Recorded Call Centre and Customer Experience Webinars, Culture, Genesys The contact centre often has to deal with issues that are caused by the rest of the business. Problems don’t get fixed, root causes don’t get analysed and customers get frustrated. But if you can build a culture of continuous improvement you can fix the drivers of many of these issues. This will help improve customer satisfaction, improve First Contact Resolution and generally make the contact centre a better place to work. Topics Discussed Failure demand Root cause analysis Closing the loop on fixing issues Getting buy in from the rest of the company Making time to fix or improve what isn’t working Process Automation Software Panellists Justin Robbins HDI & ICMI Jennie Corner Assurant Solutions Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Rachael Trickey Published On: 12th Jan 2017 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Culture, Genesys Recommended Articles Continuous Improvement as a Model for WFM Success Contact Centre Jargon and Terminologies What Is Continuous Business Performance Improvement? 10 Steps to Building a Good Customer Service Culture Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter