Webinar: First Contact Resolution – How To Get It Right First Time, Every Time

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Webinar Date - Thursday 31st October 2019 at 14:00pm UK time

Click here to register

Improving First Contact Resolution (FCR) is a great way to measure a problem from the customer’s perspective and highlight areas of high customer effort.

However, it can be a difficult metric to accurately measure and it tends to be rather subjective, causing many contact centres to focus on more traditional metrics.

But, we’re here to help!

In this webinar, we’ll share all of our best practices for using FCR in the contact centre. These include everything from quick hints and tips to wider-scale solutions, such as implement AI-based technologies.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.


Nerys Corfield- Headshot
Nerys Corfield
Injection Consulting
Guest speaker- Headshot
Guest speaker
to be confirmed
Rachael Trickey- Headshot
Rachael Trickey
Call Centre Helper

Topics to be discussed

  • Measuring FCR
  • Lowering repeat contacts
  • Reducing customer effort
  • Artificial Intelligence
  • The use of Technology
  • Top Tips from the Audience

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This webinar is brought to you by Call Centre Helper and is sponsored by Talkdesk.

You won't want to miss this exciting webinar.

Click here to register

This webinar is held at 14:00pm UK time, 15:00pm in Paris, 16:00pm in South Africa and 10:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.

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