Articles - Nerys Corfield

Nerys Corfield, Director of Injection Consulting Limited

Nerys Corfield has over a quarter-century of hands-on experience in the world of contact centres – whether it’s running them, scrutinising their operations, or judging their performance – and has developed a keen understanding of what truly drives their success.

Connect with Nerys on LinkedIn

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5 Ways to Boost Team Performance
Is AI the “Silver Bullet” We’ve All Been Waiting For?
Is AI the “Silver Bullet” We’ve All Been Waiting For?
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The Latest Emerging Trends and Strategies in CX
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Should Contact Centres Call Time on Meta’s Social Media Apps?
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Recorded Webinar: Reimagining CX in 2025 and Beyond
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Stop Doing These Stupid Things to Your Customers
City lights on world map. Europe. Elements of this image are furnished by NASA
Gartner’s Magic Quadrant – Where Are All the European Players?
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18 Bad Habits That Kill CX
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Evolution of CCaaS – What’s Next?
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21 Amazing Habits to Foster in Your Frontline Agents
Sabio Disrupt 2024 March
Sabio Disrupt Reveals the Secrets to Success
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What It Really Takes to Deliver Luxury Customer Service – With Examples
Contact Centre As A Service CCaaS written on technical support background
What Is Contact Centre as a Service (CCaaS)?
Video Image: Call Centre Coaching – 10 Experts Share Their Favourite Advice
10 Expert Tips for Call Centre Coaching
Video Image: Quality Assurance – 10 Experts Share Their Favourite Advice
10 Expert Tips for Quality Assurance (QA)
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How to Deal With a Talkative Customer
Video Image: Employee Engagement – 10 Experts Share Their Favourite Advice
10 Expert Tips for Employee Engagement
Recorded Webinar: Ways to Empower Contact Centre Advisors
Video Image: Call Centre Metrics – 10 Experts Share Their Favourite Advice
10 Expert Tips for Call Centre Metrics
Video Image: Remote Working – 10 Experts Share Their Favourite Advice
10 Expert Tips for Remote Working
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How to Provide Great Social Customer Service
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10 Quick Fixes to Deal With Increased Call Volumes (Updated!)
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First Contact Resolution? – Definition, Formula and Best Practices
Webinar on First Contact Resolution - How to get it right first time everytime
Recorded Webinar: First Contact Resolution – How To Get It Right First Time, Every Time