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Articles - Nerys Corfield

Nerys Corfield at Injection Consulting

Connect with Nerys on LinkedIn

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The Latest Emerging Trends and Strategies in CX

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Should Contact Centres Call Time on Meta’s Social Media Apps?

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Stop Doing These Stupid Things to Your Customers

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Gartner’s Magic Quadrant – Where Are All the European Players?

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18 Bad Habits That Kill CX

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Evolution of CCaaS – What’s Next?

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21 Amazing Habits to Foster in Your Frontline Agents

Sabio Disrupt 2024 March

Sabio Disrupt Reveals the Secrets to Success

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What It Really Takes to Deliver Luxury Customer Service – With Examples

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What Is Contact Centre as a Service (CCaaS)?

Video Image: Call Centre Coaching – 10 Experts Share Their Favourite Advice

10 Expert Tips for Call Centre Coaching

Video Image: Quality Assurance – 10 Experts Share Their Favourite Advice

10 Expert Tips for Quality Assurance (QA)

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How to Deal With a Talkative Customer

Video Image: Employee Engagement – 10 Experts Share Their Favourite Advice

10 Expert Tips for Employee Engagement

Recorded Webinar: Ways to Empower Contact Centre Advisors

Video Image: Call Centre Metrics – 10 Experts Share Their Favourite Advice

10 Expert Tips for Call Centre Metrics

Video Image: Remote Working – 10 Experts Share Their Favourite Advice

10 Expert Tips for Remote Working

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How to Provide Great Social Customer Service

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10 Quick Fixes to Deal With Increased Call Volumes (Updated!)

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What Is First Contact Resolution? – With Formula and Expert Best Practices

Webinar on First Contact Resolution - How to get it right first time everytime

Recorded Webinar: First Contact Resolution – How To Get It Right First Time, Every Time

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Webinar: POWERFUL New Approaches to Improving Customer Journeys

Podcast: How can you boost First Contact Resolution in your contact centre?

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The Contact Centre Podcast: Catch-up with Every Episode So Far!