Webinar: The Top 10 Employee Engagement Ideas


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Webinar Date - Thursday 10th September 2020 at 14:00pm UK time

Click here to register

Improving advisor engagement brings so many benefits to your contact centre. These include boosting performance, improving learning and reducing absence/attrition.

So, looking to improve engagement is a no-brainer. But, with the often limited resources that we have available in the contact centre, how can we do this?

In this webinar, we present a series of practical techniques to motivate advisors to deliver great customer service that will make for more happy customers.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the panellists and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Guest speaker- Headshot
Guest speaker
to be confirmed
Mike Murphy- Headshot
Mike Murphy
Genesys
Rachael Trickey- Headshot
Rachael Trickey
Call Centre Helper

Topics to be discussed

  • The keys to engaging employees in the contact centre
  • What are you doing that may be negatively impacting engagement?
  • Developing stronger relationships between advisors and team leaders
  • Can we measure engagement in the contact centre?
  • The tools that can greatly benefit the advisor experience
  • Top tips from the audience

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This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 15:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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