In this webinar we look at how technology can help drive the contact centre forward, to deliver higher contact volumes and improving the customer experience.
Topics Discussed
- Which technologies work best
- Dealing with increased contact volumes
- Best practices in Contact Centre technology
- Technology of the future
- Multi-channel customer contact
- Improving Webchat (Live Chat)
- Self service
- Artificial Intelligence
- Robotic Process Automation
- Knowledge Management
- Interaction Analytics
- Top Tips from the audience
Panellists

Nicola Millard
BT

Mike Murphy
Genesys

Jonty Pearce
Call Centre Helper

Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys