Recorded Webinar: How Technology Can Help the Contact Centre Improve


Technology is rapidly changing the contact centre and can be a significant driver to improve customer satisfaction.

In this webinar we look at how technology can help drive the contact centre forward, to deliver higher contact volumes and improving the customer experience.

Topics Discussed

  • Which technologies work best
  • Dealing with increased contact volumes
  • Best practices in Contact Centre technology
  • Technology of the future
  • Multi-channel customer contact
  • Improving Webchat (Live Chat)
  • Self service
  • Artificial Intelligence
  • Robotic Process Automation
  • Knowledge Management
  • Interaction Analytics
  • Top Tips from the audience

Panellists

Nicola Millard- Headshot
Nicola Millard
BT
Mike Murphy- Headshot
Mike Murphy
Genesys
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

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This webinar was brought to you by Call Centre Helper and is sponsored by Genesys


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