Recorded Webinar: How Technology Can Help the Contact Centre Improve Related Articles Top 10 Contact Centre Software and Technology 15 Ways Contact Centre Technology Can Help Address Inefficiencies Recorded Webinar: 7 Ways Technology Can Improve The Contact Centre Recorded Webinar: How to Build a Case for More Budget and Technology 698 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys, Nicola Millard Technology is rapidly changing the contact centre and can be a significant driver to improve customer satisfaction. In this webinar we look at how technology can help drive the contact centre forward, to deliver higher contact volumes and improving the customer experience. Topics Discussed Which technologies work best Dealing with increased contact volumes Best practices in Contact Centre technology Technology of the future Multi-channel customer contact Improving Webchat (Live Chat) Self service Artificial Intelligence Robotic Process Automation Knowledge Management Interaction Analytics Top Tips from the audience Panellists Nicola Millard BT Mike Murphy Genesys Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Rachael Trickey Published On: 10th Nov 2017 - Last modified: 25th Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys, Nicola Millard Recommended Articles Top 10 Contact Centre Software and Technology 15 Ways Contact Centre Technology Can Help Address Inefficiencies Recorded Webinar: 7 Ways Technology Can Improve The Contact Centre Recorded Webinar: How to Build a Case for More Budget and Technology Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter