Recorded Webinar: How Technology Can Help the Contact Centre Improve Related Articles Top 10 Contact Centre Software and Technology 7 Ways Technology Can Help Exceed Service Level Targets Recorded Webinar: 5 Ideas To Help Design a Great Digital Experience Recorded Webinar: 7 Ways Technology Can Improve The Contact Centre 666 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys Technology is rapidly changing the contact centre and can be a significant driver to improve customer satisfaction. In this webinar we look at how technology can help drive the contact centre forward, to deliver higher contact volumes and improving the customer experience. Topics Discussed Which technologies work best Dealing with increased contact volumes Best practices in Contact Centre technology Technology of the future Multi-channel customer contact Improving Webchat (Live Chat) Self service Artificial Intelligence Robotic Process Automation Knowledge Management Interaction Analytics Top Tips from the audience Panellists Nicola Millard BT Mike Murphy Genesys Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Rachael Trickey Published On: 10th Nov 2017 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys Recommended Articles Top 10 Contact Centre Software and Technology 7 Ways Technology Can Help Exceed Service Level Targets Recorded Webinar: 5 Ideas To Help Design a Great Digital Experience Recorded Webinar: 7 Ways Technology Can Improve The Contact Centre Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter