Recorded Webinar: How Technology Can Help the Contact Centre Improve


Technology is rapidly changing the contact centre and can be a significant driver to improve customer satisfaction.

In this webinar we look at how technology can help drive the contact centre forward, to deliver higher contact volumes and improving the customer experience.

Topics Discussed

  • Which technologies work best
  • Dealing with increased contact volumes
  • Best practices in Contact Centre technology
  • Technology of the future
  • Multi-channel customer contact
  • Improving Webchat (Live Chat)
  • Self service
  • Artificial Intelligence
  • Robotic Process Automation
  • Knowledge Management
  • Interaction Analytics
  • Top Tips from the audience


Nicola Millard - Headshot
Nicola Millard

Mike Murphy - Headshot
Mike Murphy

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Published On: 10th Nov 2017 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars,

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