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With the rise of smartphones and the emergence of new channels of contact, call centres are being propelled into the digital space at an increasing speed.
Discover the latest digital trends, contact centre strategies and the future of omnichannel by joining this webinar. Set your contact centre off on the right path.
And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the panellists and other attendees. We run an interactive chat room in parallel with the webinar.
Panellists
Keith Gait - CXFO (MBA CCXP)
The Customer Experience Foundation
Martin Jukes
Mpathy Plus
Paul Wood
Business Systems
Jonty Pearce
Call Centre Helper
What You Will Learn
Key Topics:- Current trends in digital customer engagement
- Basic customer expectations for different channels
- Golden rules to simplify digital customer experiences
- The future of omnichannel contact centres
- How to shift customers across channels
- Top tips from the audience
You won't want to miss this exciting webinar.
Click here to register
This webinar is held at 14:00pm UK time, 15:00pm in Paris, 16:00pm in South Africa and 9:00am in New York. A replay facility will also be available.
If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.
