Discover the latest digital trends, contact centre strategies and the future of omnichannel by joining this webinar. Set your contact centre off on the right path.
Agenda
- Introductions – Jonty Pearce, Call Centre Helper
- Keith Gait, The Customer Experience Foundation

- Martin Jukes, Mpathy Plus

- Paul Wood, Business Systems

Topics Discussed
- Current trends in digital customer engagement
- Basic customer expectations for different channels
- Golden rules to simplify digital customer experiences
- The future of omnichannel contact centres
- How to shift customers across channels
- Top tips from the audience
- Winning tip – "Set key dates throughout each year to review the customer journey through the customers perception. What blockers did you face? Where was the friction? And then focus on these areas to help improve " thanks to Becky8
Panellists

Keith Gait - CXFO (MBA CCXP)
The Customer Experience Foundation

Martin Jukes
Mpathy Plus

Paul Wood
Business Systems

Jonty Pearce
Call Centre Helper
