Recorded Webinar: 5 Ideas To Help Design a Great Digital Experience Related Articles Recorded Webinar: Forecasting and Scheduling on Digital Channels Recorded Webinar: How to Transform CX Recorded Webinar: Service Design - How to Improve Experiences 22 Ideas to Help Design a Great Digital Experience 703 Filed under - Recorded Call Centre and Customer Experience Webinars, Business Systems, Keith Gait, Martin Jukes, Paul Wood With the rise of smartphones and the emergence of new channels of contact, call centres are being propelled into the digital space at an increasing speed. Discover the latest digital trends, contact centre strategies and the future of omnichannel by joining this webinar. Set your contact centre off on the right path. Agenda Introductions – Jonty Pearce, Call Centre Helper Keith Gait, The Customer Experience Foundation Click here to view the slides Martin Jukes, Mpathy Plus Click here to view the slides Paul Wood, Business Systems Click here to view the slides Topics Discussed Current trends in digital customer engagement Basic customer expectations for different channels Golden rules to simplify digital customer experiences The future of omnichannel contact centres How to shift customers across channels Top tips from the audience Winning tip – “Set key dates throughout each year to review the customer journey through the customers perception.What blockers did you face? Where was the friction?And then focus on these areas to help improve “ thanks to Becky8 Original Webinar date: 18th November 2021 Panellists Keith Gait – CXFO (MBA CCXP) The Customer Experience Foundation Martin Jukes Mpathy Plus Paul Wood Business Systems Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Business Systems Author: Jonty Pearce Published On: 12th Nov 2021 - Last modified: 24th Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Business Systems, Keith Gait, Martin Jukes, Paul Wood Recommended Articles Recorded Webinar: Forecasting and Scheduling on Digital Channels Recorded Webinar: How to Transform CX Recorded Webinar: Service Design - How to Improve Experiences 22 Ideas to Help Design a Great Digital Experience Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter