Recorded Webinar: 5 Ideas To Help Design a Great Digital Experience


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With the rise of smartphones and the emergence of new channels of contact, call centres are being propelled into the digital space at an increasing speed.

Discover the latest digital trends, contact centre strategies and the future of omnichannel by joining this webinar. Set your contact centre off on the right path.

Agenda

  • Introductions – Jonty Pearce, Call Centre Helper
  • Keith Gait, The Customer Experience Foundation
 Keith Gait slides from Digital Experience webinar


Click here to view the slides

  • Martin Jukes, Mpathy Plus
 Martin Jukes slides from Digital Experience webinar

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  • Paul Wood, Business Systems
 Paul Wood slides from Digital Experience webinar


Click here to view the slides

Topics Discussed

  • Current trends in digital customer engagement
  • Basic customer expectations for different channels
  • Golden rules to simplify digital customer experiences
  • The future of omnichannel contact centres
  • How to shift customers across channels
  • Top tips from the audience
  • Winning tip – “Set key dates throughout each year to review the customer journey through the customers perception.
    What blockers did you face? Where was the friction?
    And then focus on these areas to help improve “
    thanks to Becky8

Original Webinar date: 18th November 2021

Panellists

Keith Gait - CXFO (MBA CCXP) - Headshot
Keith Gait – CXFO (MBA CCXP)
The Customer Experience Foundation
Martin Jukes - Headshot
Martin Jukes
Mpathy Plus
Paul Wood - Headshot
Paul Wood
Business Systems
Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper
Author: Rachael Trickey

Published On: 12th Nov 2021 - Last modified: 16th Nov 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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