Recorded Webinar: How to Give the Wow Factor on Email and Live Chat


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It is good practise to show real empathy, use the language of the customer and take ownership of their query on live chat and email. But, what can you do to really stand out from the crowd?

In this webinar, we will discuss the more innovative ideas that will really help you to impress your customers over these two channels, considering everything from language selection to technology solutions.

Topics Discussed

  • Language selection
  • Advisor soft-skills
  • Tone and personality
  • Customer service strategy
  • The customer experience
  • The role of technology
  • Omnichannel customer support
  • Top Tips from the Audience

Panellists

Neil Martin - Headshot
Neil Martin
The First Word

Mike Murphy - Headshot
Mike Murphy
Genesys

Charlie Mitchell - Headshot
Charlie Mitchell
Call Centre Helper

Author: Rachael Trickey

Published On: 11th Oct 2018 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars,

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