Recorded Webinar: How to Give the Wow Factor on Email and Live Chat Related Articles How to Assess Quality on Email and Live Chat in the Contact Centre Recorded Webinar: How to Give the Wow Factor on Email & Live Chat Recorded Webinar: Chat and Email Mistakes to Avoid 10 Things They Won't Tell You About Live Chat 3,387 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys It is good practise to show real empathy, use the language of the customer and take ownership of their query on live chat and email. But, what can you do to really stand out from the crowd? In this webinar, we will discuss the more innovative ideas that will really help you to impress your customers over these two channels, considering everything from language selection to technology solutions. Topics Discussed Language selection Advisor soft-skills Tone and personality Customer service strategy The customer experience The role of technology Omnichannel customer support Top Tips from the Audience Panellists Neil Martin The First Word Mike Murphy Genesys Charlie Mitchell Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Rachael Trickey Reviewed by: Megan Jones Published On: 11th Oct 2018 - Last modified: 18th Mar 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys Recommended Articles How to Assess Quality on Email and Live Chat in the Contact Centre Recorded Webinar: How to Give the Wow Factor on Email & Live Chat Recorded Webinar: Chat and Email Mistakes to Avoid 10 Things They Won't Tell You About Live Chat Related Reports 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter