In this webinar, we discussed the more innovative ideas that really help you to impress your customers over these two channels, considering everything from language selection to technology solutions.
Panellists
- Introductions – Charlie Mitchell, Call Centre Helper
- Neil Martin, The First Word
- Mike Murphy, Genesys
Topics to be discussed
- Language selection
- Advisor soft-skills
- Tone and personality
- Customer service strategy
- The customer experience
- The role of technology
- Omnichannel customer support
- Top Tips from the Audience
- Winning tip – “HEAT
H – Hear – Listen to what the client is saying,
E – Empathize with the client’s complaint,
A – Apologize for the incidence and
T – Take Ownership and find a solution to the concern or complaint” thanks to Antonica3
Original Webinar date: October 2018
Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys
Recommended Articles
Latest Related Articles
Online
