Recorded Webinar: How to Give the Wow Factor on Email and Live Chat

It is good practise to show real empathy, use the language of the customer and take ownership of their query on live chat and email. But, what can you do to really stand out from the crowd?

In this webinar, we will discuss the more innovative ideas that will really help you to impress your customers over these two channels, considering everything from language selection to technology solutions.

Topics Discussed

• Language selection
• Advisor soft-skills
• Tone and personality
• Customer service strategy
• The customer experience
• The role of technology
• Omnichannel customer support
• Top Tips from the Audience

Panellists

Neil Martin

The First Word

Mike Murphy

Genesys

Charlie Mitchell

Call Centre Helper

This webinar was brought to you by Call Centre Helper and is sponsored by Genesys

Author: Rachael Trickey
Reviewed by: Megan Jones