In this webinar, we will discuss the more innovative ideas that will really help you to impress your customers over these two channels, considering everything from language selection to technology solutions.
Topics Discussed
- Language selection
- Advisor soft-skills
- Tone and personality
- Customer service strategy
- The customer experience
- The role of technology
- Omnichannel customer support
- Top Tips from the Audience
Panellists

Neil Martin
The First Word

Mike Murphy
Genesys

Charlie Mitchell
Call Centre Helper

Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys