Webinar: How to Give the Wow Factor on Email and Live Chat


Webinar Image

Webinar Date - Thursday 18th October 2018 at 13:00pm UK time

Click here to register

It is good practise to show real empathy, use the language of the customer and take ownership of their query on live chat and email. But, what can you do to really stand out from the crowd?

In this webinar, we will discuss the more innovative ideas that will really help you to impress your customers over these two channels, considering everything from language selection to technology solutions.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Neil Martin- Headshot
Neil Martin
The First Word
Mike Murphy- Headshot
Mike Murphy
Genesys
Charlie Mitchell- Headshot
Charlie Mitchell
Call Centre Helper

Topics to be discussed

  • Language selection
  • Advisor soft-skills
  • Tone and personality
  • Customer service strategy
  • The customer experience
  • The role of technology
  • Omnichannel customer support
  • Top Tips from the Audience
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This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 13:00pm UK time, 14:00pm in Paris, 14:00pm in South Africa and 8:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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