Recorded Webinar: Improving Contact Centre Efficiency Related Articles Recorded Webinar: 5 Clever Ideas to Improve Contact Centre Efficiency Recorded Webinar: New Thinking on Improving Quality Recorded Webinar: POWERFUL New Approaches to Improving Customer Journeys Top 10 Contact Centre Software and Technology 913 Filed under - Recorded Call Centre and Customer Experience Webinars, Ben Hill, Gary Kinsella, NICE CXone Click here for the recording. The cost-of-living crisis has put pressure on contact centres to do more with less, as their overheads increase, while their customers become more demanding than ever – increasingly turning to their service providers for support as they struggle with their finances too. It’s a stressful juggling act for all contact centre leaders right now. Fortunately, there’s light at the end of the tunnel. Thanks to the ever-evolving capabilities of cloud technology and artificial intelligence, as well as the latest people and process strategies, there are amble opportunities for contact centres to turn things around. So where do you start? Come along to this webinar to learn more about where your current technology, people, and processes could be holding you back – with tips and tricks to optimise your contact centre efficiency. Click here for the recording. Panellists Introductions – Xander Freeman, Call Centre Helper Gary Kinsella, Curium Solutions Click here to view the slides Ben Hill, NICE Click here to view the slides Topics Discussed Why efficiency should be at the heart of your contact centre strategy How artificial intelligence (AI) is changing the rulebook for contact centre efficiency The changes you can make to your people and processes right now Why it’s never been a better time to switch to the cloud Quick-wins on improving efficiency in the contact centre Click here for the recording. Author: Xander Freeman Published On: 3rd Aug 2023 - Last modified: 23rd Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Ben Hill, Gary Kinsella, NICE CXone Recommended Articles Recorded Webinar: 5 Clever Ideas to Improve Contact Centre Efficiency Recorded Webinar: New Thinking on Improving Quality Recorded Webinar: POWERFUL New Approaches to Improving Customer Journeys Top 10 Contact Centre Software and Technology Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations Recorded Webinar: Treating Vulnerable Customers Fairly Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter