Recorded Webinar: Improving Contact Centre Efficiency

930
improving contact centre efficiency webinar recorded image

Click here for the recording.

The cost-of-living crisis has put pressure on contact centres to do more with less, as their overheads increase, while their customers become more demanding than ever – increasingly turning to their service providers for support as they struggle with their finances too.

It’s a stressful juggling act for all contact centre leaders right now.

Fortunately, there’s light at the end of the tunnel. Thanks to the ever-evolving capabilities of cloud technology and artificial intelligence, as well as the latest people and process strategies, there are amble opportunities for contact centres to turn things around.

So where do you start? Come along to this webinar to learn more about where your current technology, people, and processes could be holding you back – with tips and tricks to optimise your contact centre efficiency.

Click here for the recording.

Panellists

  • Introductions – Xander Freeman, Call Centre Helper
  • Gary Kinsella, Curium Solutions
 Gary Kinsella slides from contact centre efficiency webinar

Click here to view the slides

 Ben Hill slides from contact centre efficiency webinar

Click here to view the slides

Topics Discussed

  • Why efficiency should be at the heart of your contact centre strategy
  • How artificial intelligence (AI) is changing the rulebook for contact centre efficiency
  • The changes you can make to your people and processes right now
  • Why it’s never been a better time to switch to the cloud
  • Quick-wins on improving efficiency in the contact centre

Click here for the recording.

Author: Xander Freeman

Published On: 3rd Aug 2023 - Last modified: 23rd Apr 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, , ,

Follow Us on LinkedIn

Recommended Articles

Recorded Webinar: 5 Clever Ideas to Improve Contact Centre Efficiency
Call Centre Helper webinar on Powerful New Approached to Improving Customer Jouneys
Recorded Webinar: POWERFUL New Approaches to Improving Customer Journeys
The top 10 contact centre technology award 2019 winners podium
Top 10 Contact Centre Software and Technology
Recorded Webinar: 20 Tips for Improving Average Handling Time (AHT)