Webinar: Improving Contact Centre Efficiency

webinar banner improving contact centre efficiency
Date : Thursday 16th November 2023
Time : 14:00
Location : Virtual

Register Now!

The cost-of-living crisis has put pressure on contact centres to do more with less, as their overheads increase, while their customers become more demanding than ever – increasingly turning to their service providers for support as they struggle with their finances too.

It’s a stressful juggling act for all contact centre leaders right now.

Fortunately, there’s light at the end of the tunnel. Thanks to the ever-evolving capabilities of cloud technology and artificial intelligence, as well as the latest people and process strategies, there are amble opportunities for contact centres to turn things around.

So where do you start? Come along to this webinar to learn more about where your current technology, people, and processes could be holding you back – with tips and tricks to optimise your contact centre efficiency.

What you will learn…

  • Why efficiency should be at the heart of your contact centre strategy
  • How artificial intelligence (AI) is changing the rulebook for contact centre efficiency
  • The changes you can make to your people and processes right now
  • Why it’s never been a better time to switch to the cloud
  • Quick-wins on improving efficiency in the contact centre
Register Now!

Published On: 3rd Aug 2023 - Last modified: 5th Sep 2023
Read more about - Call and Contact Centre Events, ,

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