Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys
During this webinar we looked at the practical steps to increase the take-up of self-service by your customers.
- Introductions – Jonty Pearce, Call Centre Helper
- Justin Robbins – Community Director at HDI & ICMI
- Mike Murphy – Genesys
Topics to be discussed
- Mobile apps
- Web self-service
- ‘How to’ demos on YouTube
- The role of technology
- Top tips from the audience
- Winning tip – “Get your agents to try out the various self service tools – sometimes you may be surprised at the answers you get!, and enables you to refresh the solution – point to the correct answer/links etc ie keep ss updated through using the tools yourself!, and continuously improve” Thanks to ANDREW49
Original Webinar date: Thursday 21st September 2017
Click here to view the replay.