Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Increasing the Take-up of Self Service

Published On: 19th Sep 2017 09:00

During this webinar we will look at the practical steps to increase the take up of self service by your customers.

Topics Discussed

Mobile apps
Web self-service
‘How to’ demos on YouTube

Crowd-sourcing
The Role of Technology
Top Tips from the audience

Panellists

Justin Robbins

HDI & ICMI

Mike Murphy

Genesys

Jonty Pearce

Call Centre Helper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn

Recorded Webinar: Increasing the Take-up of Self Service

Topics Discussed

Panellists

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