Recorded Webinar: Increasing the Take-up of Self Service


During this webinar we will look at the practical steps to increase the take up of self service by your customers.

Topics Discussed

  • Mobile apps
  • Web self-service
  • 'How to' demos on YouTube
  • Crowd-sourcing
  • The Role of Technology
  • Top Tips from the audience

Panellists

Justin Robbins- Headshot
Justin Robbins
HDI & ICMI
Mike Murphy- Headshot
Mike Murphy
Genesys
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

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This webinar was brought to you by Call Centre Helper and is sponsored by Genesys


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