Recorded Webinar: Increasing the Take-up of Self Service


Agenda

  • Introductions – Jonty Pearce, Call Centre Helper
  • Justin Robbins – Community Director at HDI & ICMI
Webinar Slides: Increasing the Take-up of Self Service by Justin Robbins

Click here to view the slides

  • Mike Murphy – Genesys
Webinar Slides: Increasing the Take-up of Self Service by Mike Murphy

Click here to view the slides

Topics to be discussed

  • Mobile apps
  • Web self-service
  • ‘How to’ demos on YouTube
  • Crowdsourcing
  • The role of technology
  • Top tips from the audience
  • Winning tip – “Get your agents to try out the various self service tools – sometimes you may be surprised at the answers you get!, and enables you to refresh the solution – point to the correct answer/links etc ie keep ss updated through using the tools yourself!, and continuously improve” Thanks to ANDREW49

Original Webinar date: Thursday 21st September 2017







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