Recorded Webinar: Increasing the Take-up of Self Service


During this webinar we looked at the practical steps to increase the take-up of self-service by your customers.

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Agenda

  • Introductions – Jonty Pearce, Call Centre Helper
  • Justin Robbins – Community Director at HDI & ICMI

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  • Mike Murphy – Genesys

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Topics to be discussed

  • Mobile apps
  • Web self-service
  • ‘How to’ demos on YouTube
  • Crowdsourcing
  • The role of technology
  • Top tips from the audience
  • Winning tip – “Get your agents to try out the various self service tools – sometimes you may be surprised at the answers you get!, and enables you to refresh the solution – point to the correct answer/links etc ie keep ss updated through using the tools yourself!, and continuously improve” Thanks to ANDREW49

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This webinar was brought to you by Call Centre Helper and is sponsored by Genesys.

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