Topics Discussed
- Mobile apps
- Web self-service
- 'How to' demos on YouTube
- Crowd-sourcing
- The Role of Technology
- Top Tips from the audience
Panellists

Justin Robbins
HDI & ICMI

Mike Murphy
Genesys

Jonty Pearce
Call Centre Helper

Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys