Recorded Webinar: Increasing the Take-up of Self Service


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During this webinar we will look at the practical steps to increase the take up of self service by your customers.

Topics Discussed

  • Mobile apps
  • Web self-service
  • ‘How to’ demos on YouTube
  • Crowd-sourcing
  • The Role of Technology
  • Top Tips from the audience

Panellists

Justin Robbins - Headshot
Justin Robbins
HDI & ICMI

Mike Murphy - Headshot
Mike Murphy
Genesys

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Rachael Trickey

Published On: 19th Sep 2017 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars,

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