Recorded Webinar: Increasing the Take-up of Self Service

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Agenda

• Introductions – Jonty Pearce, Call Centre Helper
• Justin Robbins – Community Director at HDI & ICMI

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• Mike Murphy – Genesys

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Topics to be discussed

• Mobile apps
• Web self-service
• ‘How to’ demos on YouTube
• Crowdsourcing
• The role of technology
• Top tips from the audience
• Winning tip – “Get your agents to try out the various self service tools – sometimes you may be surprised at the answers you get!, and enables you to refresh the solution – point to the correct answer/links etc ie keep ss updated through using the tools yourself!, and continuously improve” Thanks to ANDREW49

This webinar was brought to you by Call Centre Helper and is sponsored by Genesys.

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