During this webinar we will look at the practical steps to increase the take up of self service by your customers.
Topics Discussed
- Mobile apps
- Web self-service
- ‘How to’ demos on YouTube
- Crowd-sourcing
- The Role of Technology
- Top Tips from the audience
Panellists
Justin Robbins
HDI & ICMI
Mike Murphy
Genesys
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Genesys
Author: Rachael Trickey
Published On: 19th Sep 2017 - Last modified: 13th Aug 2025
Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys, On Demand Webinars
