Webinar: How to Excel at Managing and Exceeding Customer Expectations Filed under - Call and Contact Centre Events, Featured Webinar, Talkdesk Date: Thursday 23rd May 2024 Location: Virtual Register Now! Customers today have ever-higher expectations on quality, response times, personalization, and more. Not only this, but they’re forming these expectations around the best experiences they have with any organisation – not just your direct competitors. This undoubtedly adds more pressure to the role of being a customer service leader. So, if you’re feeling the heat, join this webinar for some fresh thinking on managing and exceeding customer expectations. Panellists: Bob Benner, Senior Director AI, Talkdesk Jason Roberts, Appropriate Consulting Limited Megan Jones, Call Centre Helper You Will Learn: What’s driving customer expectations in 2024 and beyond Top tips for managing customer expectations What exceeding customer expectations really looks like (when the bar is already set so high) How the latest technology can help Register Now! Author: Jo Robinson Published On: 27th Feb 2024 - Last modified: 26th Apr 2024 Read more about - Call and Contact Centre Events, Featured Webinar, Talkdesk Related Reports Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: ChatGPT and the Contact Center of the Future eBook: The Top 3 Ways to Reduce Call Volumes Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter