Webinar Recording: How to Excel at Exceeding Customer Expectations

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Customers today have ever-higher expectations on quality, response times, personalization, and more. Not only this, but they’re forming these expectations around the best experiences they have with any organisation – not just your direct competitors.

This undoubtedly adds more pressure to the role of being a customer service leader. So, if you’re feeling the heat, join this webinar for some fresh thinking on managing and exceeding customer expectations.

Panellists:

• Bob Benner, Senior Director AI, Talkdesk

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• Jason Roberts, Appropriate Consulting Limited

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• Megan Jones, Call Centre Helper

Topics Discussed:

• What’s driving customer expectations in 2024 and beyond
• Top tips for managing customer expectations
• What exceeding customer expectations really looks like (when the bar is already set so high)
• How the latest technology can help

Author: Jo Robinson