During our webinar “Customer Experience: Making it personal” our audience were asked “What attributes make for a good personalised customer experience?”
Poll answers {Pick a maximum of three}
56% Low customer effort
50% Consistent across all channels
79% Able to solve the problem
69% Polite, well informed staff
29% Answer calls quickly
Source: Call Centre Helper website webinar poll Sample size – 138 Date: February 2013
Here is a link to the webinar: Customer Experience: Making it personal
Author: Jo Robinson
Published On: 13th Oct 2013 - Last modified: 18th Sep 2019
Read more about - Archived Content, Customer Experience (CX), Research
