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What attributes make for a good personalised customer experience?


During our webinar  “Customer Experience: Making it personal” our audience were asked “What attributes make for a good personalised customer experience?”

Poll answers {Pick a maximum of three}
56% Low customer effort
50% Consistent across all channels
79% Able to solve the problem
69% Polite, well informed staff
29% Answer calls quickly

Source: Call Centre Helper website webinar poll    Sample size – 138    Date: February 2013
Here is a link to the webinar: Customer Experience: Making it personal

Published On: 13th Oct 2013 - Last modified: 18th Sep 2019
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