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What attributes make for a good personalised customer experience?

Published On: 13th Oct 2013 10:08 - Modified: 18th Sep 2019

During our webinar “Customer Experience: Making it personal” our audience were asked “What attributes make for a good personalised customer experience?”

Poll answers {Pick a maximum of three}
56% Low customer effort
50% Consistent across all channels
79% Able to solve the problem
69% Polite, well informed staff
29% Answer calls quickly

Source: Call Centre Helper website webinar poll Sample size – 138 Date: February 2013
Here is a link to the webinar: Customer Experience: Making it personal

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

What attributes make for a good personalised customer experience?

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