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What Is DTMF?

Published On: 20th Jan 2023 07:00 - Modified: 22nd Jul 2026

What Is DTMF?

Dual-Tone Multi-Frequency tones, or DTMF, is a nearly 60-year telecommunications mainstay recognized worldwide. Often referred to by its 1963 Bell System commercial name ‘touch tone’, you interact with DTMF every time you ‘press 1 for Sales’ on a telephone keypad.

DTMF tones are produced when someone presses the numbers of a telephone keypad. Each number key has two tones, one high and one low frequency.

The columns on the keypad are assigned to the high-frequency signals, while the rows are assigned to the low-frequency signals. These in-band signals are combined to create a unique signal pair and then transmitted through voice channels.

DTMF is present across a multitude of services and facilities, from telephone banking and bill payment services to Interactive Voice Response (IVR) menus and conferencing services like Zoom.

Contributed by: Spearline

If you are looking for more information on this, read this next: DTMF Masking

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Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

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What Is DTMF?

What Is DTMF?

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