What Is DTMF Masking? Related Articles Introducing DTMF - ‘Card Payment by Phone’ Technology The History of DTMF in Contact Centres DTMF Issues Have Nowhere to Hide Definition: What Is DTMF? © Prostock-studio - Adobe Stock - 298599195 552 Filed under - Definitions DTMF masking in a contact centre is a technique that allows a customer to enter their credit card number while they are on the phone using the touch tone (DTMF) buttons on their phone. The agent or advisor is not able to hear the tones or access the card number, which makes it more secure. The tones can then be excluded from call recordings. Author: Robyn Coppell Published On: 16th May 2022 Read more about - Definitions Recommended Articles Introducing DTMF - ‘Card Payment by Phone’ Technology The History of DTMF in Contact Centres DTMF Issues Have Nowhere to Hide What Is DTMF? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter