What Is DTMF Masking?

Smartphone with blank screen and credit card with DTMF Masking Written
Filed under - Definitions

DTMF masking in a contact centre is a technique that allows a customer to enter their credit card number while they are on the phone using the touch tone (DTMF) buttons on their phone.

The agent or advisor is not able to hear the tones or access the card number, which makes it more secure.

The tones can then be excluded from call recordings.

Author: Robyn Coppell

Published On: 16th May 2022
Read more about - Definitions

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