What Is DTMF Masking? Related Articles The History of DTMF in Contact Centres DTMF Issues Have Nowhere to Hide Definition: What Is DTMF? Introducing DTMF - ‘Card Payment by Phone’ Technology © Prostock-studio - Adobe Stock - 298599195 685 Filed under - Definitions DTMF masking in a contact centre is a technique that allows a customer to enter their credit card number while they are on the phone using the touch tone (DTMF) buttons on their phone. The agent or advisor is not able to hear the tones or access the card number, which makes it more secure. The tones can then be excluded from call recordings. Author: Robyn Coppell Published On: 16th May 2022 Read more about - Definitions Recommended Articles The History of DTMF in Contact Centres DTMF Issues Have Nowhere to Hide What Is DTMF? Introducing DTMF - ‘Card Payment by Phone’ Technology Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter