What Is Omnichannel CX Analytics? Related Articles An Introduction to... Contact Centre Analytics Why Is Omnichannel Customer Service Important? Understanding Omnichannel: Your Guide to Connected Customer Support Differences Between Multichannel vs Omnichannel Customer Support © ImageFlow - Shutterstock - 1827321224 Filed under - Definitions, Analytics, CallMiner, Omnichannel What Is Omnichannel Customer Experience Analytics? Omnichannel customer experience analytics collects and analyses data from multiple channels, such as social media, call centre interactions, email, and more. By analysing multiple data sources at the same time, companies gain valuable context that isn’t available when a single data source is analysed in a silo. In other words, omnichannel customer experience analytics provides a more comprehensive view of customer data, making it possible to derive actionable insights and make data-driven business decisions to optimize performance, from providing better customer service to informing market expansion and new product development. Thanks to CallMiner Author: Robyn Coppell Published On: 23rd Mar 2023 Read more about - Definitions, Analytics, CallMiner, Omnichannel Recommended Articles An Introduction to... Contact Centre Analytics Why Is Omnichannel Customer Service Important? Understanding Omnichannel: Your Guide to Connected Customer Support Differences Between Multichannel vs Omnichannel Customer Support Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter