White Paper: Creating a Culture of Self Evaluation and Improvement to Deliver Better Customer and Business Outcomes in the Call Centre 197 Filed under - Archived Content, CallMiner This Paper looks at how a combination of the insight provided by Interaction Analytics and smart coaching can feed the psychology of competence and create a culture of self-evaluation and improvement to enhance agent, call centre and business performance. White Paper written by: Callminer Click here to download the White Paper Author: Rachael Trickey Published On: 13th Mar 2017 Read more about - Archived Content, CallMiner Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter