White Paper: Creating a Culture of Self Evaluation and Improvement to Deliver Better Customer and Business Outcomes in the Call Centre

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This Paper looks at how a combination of the insight provided by Interaction Analytics and smart coaching can feed the psychology of competence and create a culture of self-evaluation and improvement to enhance agent, call centre and business performance.

White Paper written by: Callminer

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Author: Rachael Trickey

Published On: 13th Mar 2017
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