White Paper: Trends 2016 – The Future of Customer Service 512 Filed under - Archived Content, Future, Genesys, Trends Executives don’t decide how customer-centric their companies are — customers do. This White Paper summarises the top trends that application development and delivery professionals must pay attention to in order to deliver customer service excellence. Author: Megan Jones Published On: 21st Jun 2016 - Last modified: 2nd Jan 2020 Read more about - Archived Content, Future, Genesys, Trends Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter