Articles - Trends

Articles about the latest trends impacting the contact centre industry.

Over the Next 5 Years, Which Trend Will Have the Biggest Impact on Contact Centres?

102

AI Is Set to Take Hold of Contact Centres

2020 Survey Report: What Contact Centres Are Doing Right Now

104

Customer and Contact Centre Trends: 2020 Survey Results

An illustration of a contact centre worker

3,889

Customer Trends Shaping the Contact Centre of the Future

3,582

30 Customer Experience Trends to Watch Out For

A picture of 2020 balloons

3,504

20 Contact Centre Predictions for 2020

1,378

Trends that are Growing Omni-Lingual Support in Contact Centres

1,021

Recorded Webinar: The Latest Call Centre Trends

1,065

Recorded Webinar: Latest Trends in Performance Management and Quality

960

Recorded Webinar: Latest Trends in Customer Service

1,355

Recorded Webinar: Latest Emerging Trends in Multi-Channel Contact Centres

2,431

Trend Watching: What’s Happening to Contact Centre Email?

4,025

Trend Spotting: What’s Going on in Contact Centres Right Now?

8,134

What’s Happening in the World of Webchat?

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1,560

Recorded Webinar: Latest Trends in Performance Management

7,047

Recorded Webinar: Emerging Trends in Multi-Channel Contact Centres