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Articles - Trends
Articles about the latest trends impacting the contact centre industry.
58
Customer and Contact Centre Trends: 2020 Survey Results
3,095
Customer Trends Shaping the Contact Centre of the Future
2,716
30 Customer Experience Trends to Watch Out For
3,027
20 Contact Centre Predictions for 2020
921
Trends that are Growing Omni-Lingual Support in Contact Centres
960
Recorded Webinar: The Latest Call Centre Trends
987
Recorded Webinar: Latest Trends in Performance Management and Quality
911
Recorded Webinar: Latest Trends in Customer Service
1,294
Recorded Webinar: Latest Emerging Trends in Multi-Channel Contact Centres
2,156
Trend Watching: What’s Happening to Contact Centre Email?
3,797
Trend Spotting: What’s Going on in Contact Centres Right Now?
7,840
What’s Happening in the World of Webchat?
1,455
Recorded Webinar: Latest Trends in Performance Management
6,994
Recorded Webinar: Emerging Trends in Multi-Channel Contact Centres
Editor's Pick
The UK Phonetic Alphabet
Customer Service Greeting Messages – The Good, the Mediocre and the Innovative
Beware of Watermelon Metrics
6 Key Steps to Deliver a Measurable Improvement in Contact Centre Performance
Latest Resources
White Paper: The Inner Circle Guide to Customer Interaction Analytics
eBook: Contact Centre Agent Wellbeing
Upcoming Events
Gen Z & Customer Service: The Risks and Opportunities – Webinar
Tue 24 May 2022
3 Contact Center Decisions That Drive Profitable Customer Experiences – Webinar
Tue 24 May 2022
Latest Insights
Contact Centre Customer Opinion: Preferences and Perception
4 Ways to Create a Better Customer Experience
Latest News
Five9 Awarded Verint 2022 EMEA Cloud Partner of the Year
Sparkhound Provides Client Support 24/7 With 8×8 Contact Center
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