Articles - Trends

Articles about the latest trends impacting the contact centre industry.

2020 Survey Report: What Contact Centres Are Doing Right Now

58

Customer and Contact Centre Trends: 2020 Survey Results

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3,095

Customer Trends Shaping the Contact Centre of the Future

2,716

30 Customer Experience Trends to Watch Out For

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3,027

20 Contact Centre Predictions for 2020

921

Trends that are Growing Omni-Lingual Support in Contact Centres

960

Recorded Webinar: The Latest Call Centre Trends

987

Recorded Webinar: Latest Trends in Performance Management and Quality

911

Recorded Webinar: Latest Trends in Customer Service

1,294

Recorded Webinar: Latest Emerging Trends in Multi-Channel Contact Centres

2,156

Trend Watching: What’s Happening to Contact Centre Email?

3,797

Trend Spotting: What’s Going on in Contact Centres Right Now?

7,840

What’s Happening in the World of Webchat?

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1,455

Recorded Webinar: Latest Trends in Performance Management

6,994

Recorded Webinar: Emerging Trends in Multi-Channel Contact Centres