Articles - Trends

Articles about the latest trends impacting the contact centre industry.

Over the Next 5 Years, Which Trend Will Have the Biggest Impact on Contact Centres?

131

AI Is Set to Take Hold of Contact Centres

2020 Survey Report: What Contact Centres Are Doing Right Now

161

Customer and Contact Centre Trends: 2020 Survey Results

An illustration of a contact centre worker

3,397

Customer Trends Shaping the Contact Centre of the Future

3,002

30 Customer Experience Trends to Watch Out For

A picture of 2020 balloons

3,155

20 Contact Centre Predictions for 2020

1,164

Trends that are Growing Omni-Lingual Support in Contact Centres

981

Recorded Webinar: The Latest Call Centre Trends

1,011

Recorded Webinar: Latest Trends in Performance Management and Quality

930

Recorded Webinar: Latest Trends in Customer Service

1,316

Recorded Webinar: Latest Emerging Trends in Multi-Channel Contact Centres

2,305

Trend Watching: What’s Happening to Contact Centre Email?

3,910

Trend Spotting: What’s Going on in Contact Centres Right Now?

7,951

What’s Happening in the World of Webchat?

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1,492

Recorded Webinar: Latest Trends in Performance Management

7,018

Recorded Webinar: Emerging Trends in Multi-Channel Contact Centres