Contact Centre Magazine
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Articles about Trends
Articles about the latest trends impacting the contact centre industry.
Customer Trends Shaping the Contact Centre of the Future
30 Customer Experience Trends to Watch Out For
20 Contact Centre Predictions for 2020
Trends that are Growing Omni-Lingual Support in Contact Centres
Recorded Webinar: The Latest Call Centre Trends
Recorded Webinar: Latest Trends in Performance Management and Quality
Recorded Webinar: Latest Trends in Customer Service
Recorded Webinar: Latest Emerging Trends in Multi-Channel Contact Centres
Trend Watching: What’s Happening to Contact Centre Email?
Trend Spotting: What’s Going on in Contact Centres Right Now?
What’s Happening in the World of Webchat?
Recorded Webinar: Latest Trends in Performance Management
Recorded Webinar: Emerging Trends in Multi-Channel Contact Centres
How Advisors Can Destress After an Angry Customer
Customer Journey Map Examples With Expert Analysis
Coaching Talkative Advisors to Provide Better Customer Service
23 Key Processes Call Centre Automation Can Simplify
Webinar: The Agent of the Future
Thu 28 Oct 2021
Webinar: Innovative Best Practices for First Contact Resolution
Thu 04 Nov 2021
eBook: Guide to Gamification Greatness
White Paper: The Hidden Power of 14 Key Customer Contact Drivers
Your Contact Center Metrics Are Outdated – Webinar
Tue 26 Oct 2021
Performance Management for a Hybrid, Human-Driven Workforce – Webinar
Wed 27 Oct 2021
Key Considerations for Call Accounting Solutions
How to Use AI Successfully in Your Customer Management