Articles - Trends

Articles about the latest trends impacting the contact centre industry.

Over the Next 5 Years, Which Trend Will Have the Biggest Impact on Contact Centres?

96

AI Is Set to Take Hold of Contact Centres

2020 Survey Report: What Contact Centres Are Doing Right Now

95

Customer and Contact Centre Trends: 2020 Survey Results

An illustration of a contact centre worker

3,766

Customer Trends Shaping the Contact Centre of the Future

3,425

30 Customer Experience Trends to Watch Out For

A picture of 2020 balloons

3,390

20 Contact Centre Predictions for 2020

1,313

Trends that are Growing Omni-Lingual Support in Contact Centres

1,014

Recorded Webinar: The Latest Call Centre Trends

1,045

Recorded Webinar: Latest Trends in Performance Management and Quality

955

Recorded Webinar: Latest Trends in Customer Service

1,351

Recorded Webinar: Latest Emerging Trends in Multi-Channel Contact Centres

2,387

Trend Watching: What’s Happening to Contact Centre Email?

3,976

Trend Spotting: What’s Going on in Contact Centres Right Now?

8,054

What’s Happening in the World of Webchat?

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1,541

Recorded Webinar: Latest Trends in Performance Management

7,039

Recorded Webinar: Emerging Trends in Multi-Channel Contact Centres