White Paper: Why Employee Engagement Matters to Customer Experience 285 Filed under - Archived Content, Puzzel Current research around employee engagement does not make happy reading. This White Paper explores how a renewed focus on employee engagement is one of the most effective strategies for improving customer experience. White Paper written by: Intelecom Author: Megan Jones Published On: 7th Jul 2015 - Last modified: 2nd Jan 2020 Read more about - Archived Content, Puzzel Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter