Rostrvm Solutions have published a white paper on precision dialling.
They have researched contact centre operations and analysed millions of calls over several years and have now published some significant findings for all who want to improve profitability and customer satisfaction.
The white paper ‘The future of outbound is precision dialling’ focuses on today’s contact centre challenges and shows how to use precision dialling to obtain break-through results and achieve much higher success rates.
It looks at how to address common issues to meet targets and keep customers happy. This applies even in operations that regard themselves as primarily inbound because they still return calls and follow up enquiries. It’s also relevant for contacting prospects and customers promptly who are using online channels such as websites and social media, as well as mobile technology.
Precision dialling uses intelligence gained about a contact to optimise dialling activities – even when cold calling. It provides the optimum chance of making contact with customers through dialling:
- At the right time
- In the right place
- With the right message and medium to catch their attention
So there’s no more endless redials to the same person with the associated risks, wasted time and effort.
Rostrvm also looks at how to get meaningful management data so that you can take precise and prompt action to leverage all business opportunities.
Today’s complex communications lead to complicated systems and messy desktops that slow operations down and frustrate both staff and customers; solutions to all of this are identified and addressed in the white paper.
To obtain a copy call Rostrvm Solutions on 0800 6122 192 or visit Rostrvm Solutions
Author: Jo Robinson
Published On: 29th May 2013 - Last modified: 22nd Mar 2017
Read more about - Archived Content, Rostrvm
