4 CX Trends For 2022


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About the Event

2 Dec, 11:00AM–12:00PM CET

Join industry experts as they look back at 2021 and reveal the 4 top contact center trends in EMEA that will prepare your CX strategy for success in 2022.

2021 put the spotlight on the contact center and as we look forward to the new year, understanding trends in the customer experience industry will be vital for the future of your business. On December 2nd at 11 a.m. CET, join our live webinar, as industry experts look back at 2021 and reveal the 4 top contact center trends in EMEA that will prepare your CX strategy for success in 2022 and drive positive business outcomes.

In this webinar, you will learn:

  • CX lessons learned in 2021 and strategies to drive business outcomes in 2022.
  • Why integrating UCaaS and CCaaS is key for future customer communications.
  • How organizations are leveraging intelligent virtual agents to improve customer interactions.
  • Trends in workforce optimization that can reengage and motivate remote or hybrid workforces.

Speakers

  • Huw Jones, Director, Solutions Consulting, Verint
  • Brian Atkinson, Vice President & General Manager, Five9 EMEA
  • Thomas John, Vice President Partners, Five9 EMEA
  • Levente Nagy, Product Marketing Manager, Microsoft 365

Date and Time

Starting:
Thursday 2nd December 2021

Location

Virtual

Organisers

Date and Time

Starting:
Thursday 2nd December 2021

Location

Virtual