Carolyn Blunt, Managing Director of Ember Real Results, details how to best use digital learning in the contact centre.
This white paper uncovers what’s driving hosted workforce management (WFM) uptake, identifying financial, operational and technical considerations. Also providing best-practice procurement tips, it is an invaluable guide to companies currently considering whether or not to invest in hosted WFM.
Voice biometrics is a convenient and secure method of authenticating a speaker’s identity using a few words. In this white paper, readers will learn the advantages, how to effectively build a business case and how to implementation a successful solution.
As consumers expect a rich and consistent experience when they interact with a business, deploying an effective omnichannel strategy is more critical than ever. NewVoiceMedia look at what elements you should consider and what to look for in your solution.
Having the right omnichannel customer service programme in place becomes valuable as consumers transition from mobile devices to in-store experiences. This paper shares steps for executing and delivering an omnichannel strategy, including tips and best practices.