Call Centre Helper - The Award Winning Contact Centre Magazine
Hybrid-working is the latest trend to hit working patterns in the contact centre.
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The Calabrio State of the Contact Centre 2021 report dives deep into this inflection point in the cloud transformation of the contact centre, providing surprising and actionable insights on:
Forrester Consulting recently fielded a survey, commissioned by CallMiner, to learn more about the evolving role of the customer service representative (CSR), particularly considering the increased offering of self-service customer service channels by brands.