One email can completely shape how your customer feels about you. So, what makes a great customer service email? Here are some top tips.


This “Puzzel Book” focuses on three critical issues facing contact centres today – employee engagement, reducing demand volumes, and automation.

Companies recognise the importance of providing an outstanding customer experience. To accomplish this you need to innovate quickly, and ensure quality. Read about the Customer Experience Lifecycle and how it can help you to deliver the experiences your customers expect.

Key performance indicators (KPIs) can be either a framework to customer service success or a ball and chain which removes flexibility and creativity. This white paper looks at KPIs and whether they earn the value that is placed upon them.

Throughout October, Call Centre Helper readers were invited to take part in our annual Contact Centre survey. Over 380 contact centre professionals took part, and we are delighted to share the results with you.