Jacqui Turner gives her advice on how contact centres can better manage their emails to make more time for the team.
This white paper outlines the top reasons to reconsider homeworking as an option for contact centres and reveals some practical tips to overcoming the common challenges associated with remote resources. It also highlights several real-life success stories.
This eBook presents a series of topics intended to help companies measure Quality Assurance in the call centre and to use these metrics to improve NPS and overall customer experience.
Throughout October, Call Centre Helper readers were invited to take part in our annual Contact Centre survey. Over 380 contact centre professionals took part, and we are delighted to share the results with you.
Every organisation wants happy customers and healthy profits to increase their competitive advantage and drive future business growth. This white paper identifies seven major reasons why it pays to invest in cloud technology if you haven’t already done so.