Here we lay some ground rules for writing the ideal thank-you letter to a customer, with a few suggestions to make it extra special.

To meet the demands of today’s omni-channel contact centre you need to take your quality management program to the next level. This white paper shares Seven Reasons to Select NICE Quality Central.

Frost & Sullivan recently surveyed around 500 senior customer experience (CX) executives to understand how enterprises approached CX and whether the Internet of Things (IoT) may impact on their business. This white paper summarises the key findings from the study.

Planning for emergencies such as storms, natural disasters or any disruption is generally part of every comprehensive business plan. This white paper includes how to manage the sudden flood of calls to your business and increase customer satisfaction.

There are so many ways to get pain-free customer service, but what is the fastest path to relief? This white paper looks at how improved knowledge management can enable your contact centre to provide the ultimate customer experience.