On demand modules & Boxsets designed to make learning easy…
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With over 100 modules carefully curated into ‘Box Sets’ for easier learning you can pace your learning to develop vertically or horizontally.
This learning has been designed for the Contact Centre Professional and covers topics such as:
- Capacity Planning, Forecasting, Scheduling and Real Time
- MI & Insight
- Operational Improvement
- Quality Assurance
- Knowledge Management
- Strategy & Leadership
- Telling a Story with Numbers
Individual modules cost just £65+VAT and a Box Set is only £325+VAT
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‘It’s your responsibility to own your own learning, it’s our responsibility to make learning easy’.
Author: The Forum
Reviewed by: Robyn Coppell
Published On: 19th Jun 2025 - Last modified: 9th Jul 2025
Read more about - Archived Content, The Forum
