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The Forum – Learning Academy

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Published On: 19th Jun 2025 12:10 - Modified: 9th Sep 2025

On demand modules & Boxsets designed to make learning easy…

With over 100 modules carefully curated into ‘Box Sets’ for easier learning you can pace your learning to develop vertically or horizontally.

This learning has been designed for the Contact Centre Professional and covers topics such as:

Capacity Planning, Forecasting, Scheduling and Real Time
MI & Insight
Operational Improvement
Quality Assurance
Knowledge Management
Strategy & Leadership
Telling a Story with Numbers

Individual modules cost just £65+VAT and a Box Set is only £325+VAT

‘It’s your responsibility to own your own learning, it’s our responsibility to make learning easy’.

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The Forum

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Reviewed by: Robyn Coppell

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