Calabrio Launches $30M AI Push in Healthcare

Calabrio has announced the launch of CareAI, a new initiative focused on advancing patient-centred care through artificial intelligence.

The project is being developed in collaboration with DIGITAL, Canada’s Global Innovation Cluster for digital technologies, and key partners including ORX, Queen’s University, and WELL Health Technologies.

The partnership represents a total investment of $30 million, with $14 million in funding secured from DIGITAL.

The initiative builds on Calabrio’s established presence in healthcare contact centres and follows its acquisition of Wysdom, a company specializing in Bot Analytics.

This technology has enabled Calabrio to enhance agent performance and streamline patient interactions, serving as a foundation for the broader AI platform now in development.

CareAI aims to address several pressing challenges in the healthcare sector, including increasing administrative burdens, forecasted workforce shortages, and the growing demand for seamless digital communication.

By integrating artificial intelligence and machine learning into a unified platform, the project seeks to improve operational efficiency, support multichannel communication, and deliver more responsive and personalized care.

The platform will offer data-driven tools designed to help healthcare providers understand and respond to the needs of both patients and staff.

It is also being developed with scalability in mind, ensuring it can adapt to seasonal fluctuations in demand, such as during flu surges or increased use of virtual consultations.

Through this initiative, Calabrio and its partners aim to bring practical, technology-driven improvements to healthcare delivery, enabling more effective support for patients and professionals alike.

Dave Rhodes, CEO at Calabrio, said, “Calabrio has a strong history of providing AI-driven solutions to the healthcare sector and its contact centre agents interacting with patients.

This revolutionary partnership reflects our shared commitment to enabling improved, trusted access to healthcare through innovation, and it will help empower contact centres to play a vital role in enhancing patient and healthcare provider outcomes.”

For more information about Calabrio - visit the Calabrio Website

About Calabrio

The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering contact centres as a brand guardian. Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a cloud-native, fully integrated suite.

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Author: Hannah Swankie
Reviewed by: Jo Robinson