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Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

Consumer feedback concept. Customer satisfaction evaluation for improving and developing product and service.

3 Ways VoC Insights Can Drive Business Impact

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What Is a BPO Call Centre?

Quality Assurance and Quality Control Concept with hands raised in the air and QA icons

Elevating Customer Satisfaction With BPO QA Essentials

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What Is Workforce Optimization?

Person holding digital smiley face - positive experience concept

Elevating the Employee Performance Experience

Landline phone with headset and keypad

Predictive Dialling – Staying Profitable and Legal in 2023

A person in a wheelchair working on a laptop from home

79% of UK Contact Centre Advisors Want Hybrid Working

Rating theme with person holding a tablet computer

How to Improve Customer Experience Through Automation

Do You Have the Right Service Level Goal in Your Contact Centre?

Development and transition idea with person jumping from one lightbulb to a lit one

Elevating the Employee Experience: Transition

People in a call centre

Performance Management for an Age of Hybrid Work

Arrow up icon on wooden blocks stacking as chart step connected with blue cube block with idea light bulb symbol - evolution concept

Raising the Bar: The Evolution of Customer Service

Call centre operators sat at desks in headsets

Demystifying SLA in Call Centres: A Comprehensive Guide

Banking and AI concept with robot arm holding piggy bank

Unveiling the AI in Banking Gap

Customer choose emoji emoticons happy mood on emotions satisfaction meter

Why CX Matters and How to Improve It

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11 Steps to Help Reduce Agent Attrition in Call Centres

Putting two pieces together

Elevating Call Centre Excellence

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Mastering Call Centre Management: Training, Courses, and Strategies

Person on laptop with five star rating

Why Is Customer Experience Important?

Customer effort score with rate from smiled faces.

Seven Steps to Reshape Self-Service With CES

Customer service concept with digital icons

Customer Service Automation Tools to Improve CX and EX

Person taking notes

Essential Training for Customer Service Staff

person holding a smiley face over her face

Are You Rising to the Challenge of Maintaining Customer Satisfaction?

Hand holding light bulb against nature

5 Ways Renewable Energy Companies Can Power Up CX